I've bought the software, downloaded the software and practice exams and passed my certification test - that was in 2021. No issues. If you do not follow the specific directions or if you are not computer savvy, you will have difficulty. The inability to follow directions, and not use it properly, does not make the product a scam. In 2/2022, I am now studying for an additional certification and have recently purchased and downloaded the product and currently using the practice tests.