I'm having the same issues that everybody else is having. I figured it might be a "worker shortage" (lol), but this is how they have composed themselves for years now. They won't answer the phone, won't answer email. I had to try a different department and finally got somebody on the line. I didn't even finish my sentence where I was apologizing for choosing the wrong department, when they hung up in my face. These people do not care about you. They do not care about your pet. Once they have your money, they ghost you.