Gabriel G.

A quick summary:
Ordered six pairs of blinds, delivered 2.5 weeks after ordering.
All six pairs of blinds came with a different style pelmet (the piece of wood that covers the aluminium housing that hold the blind mechanics) than advertised, with returns that aren't cut to size, complete with ugly plastic corner fittings to attach the returns.
One pair of blinds also came with a broken cord consolidator.

After deciding I would do some DIY to make my own pelmets, I complained and the company said they'd send out correct size returns and some longer pelmets for me, as well as a small refund. But we didn't receive six new pelmets, we received four replacement pelmets that were a consistently lighter shade than our blinds, and have not heard anything from blinds to go, despite repeated emails, and attempts to contact via live chat, for over a week. It seems they've opted to ignore me.

On the upside - the actual blinds are fine and look nice, though as I've now discovered, you can do a search for wood Venetian blind' on AliExpress, and find identical blinds custom made on there, at a lower cost. And they even show the correct pelmet style... just food for thought.

Longer version:
At the end of April, I placed an order for six sets of blinds - price was good, the samples we'd received looked good, and the style on the website looked nice.

However, almost three weeks later when the blinds arrived, we opened the first of the packages to find out they included a pelmet of an entirely different style than what's advertised on the website. If you're ordering the solid wood Venetian blinds - be aware that what's advertised isn't what you'll receive. In order to find out what you're getting, you'll need to open the fitting instructions', as I was informed when I complained about the blinds.

However, we actually preferred this new style, if it weren't for the fact it came with extremely ugly cheap plastic corners to fit on each end. We aren't fitting our blinds in a recess, so we need coverings for the sides of the aluminium housing. These plastic fittings are cheap and unsightly - and what we were promised was a solid wood' matching colour pelmet and returns - this isn't the case.

Our returns were also not cut to size, and honestly, were almost all covered in dust. So I assume the factory expects you to cut them yourself? Not all that much work, but not what's promised when you order.

As mentioned in my shorter version, when I brought this up via the email helpline (don't even bother with live chat - it's just for looks and is fake), the company offered to dispatch six new pelmets for me to modify myself to work around the ugly plastic corner issue.

However, I didn't receive six new pelmets, I received four ones that were all a milkier colour than the original ones, and I received three returns, none of which were cut to size as promised. I should have received twelve cut to size - but this is a lesser point as I can reuse the returns from the original shipment, and just cut them myself. Furthermore - it took another almost 3 weeks to receive these - and if I ever hear back from them again, I'll no doubt be in for another wait.

Customer service and replacements are slow. Don't trust what the website says.

Finally, to top it off - after waiting a total of two hours in live chat, and a number of emails, I have heard nothing back from blinds2go in over a week. Avoid this company - their blinds are fine but identical blinds are offered by other companies such as ones on AliExpress, which are significantly cheaper, also custom cut to size, and even advertise the ugly plastic corner fittings, rather than lie and lead you on as blinds2go does.

I'm not usually one to post these kinds of reviews, but unfortunately Blinds2go is more interested in ignoring me than solving this relatively easy to fix problem. Their initial reply was promising but hasn't solved anything. I did receive a small refund of part of my order, but the time it'll take me to fix their mismarketed pelmet is worth a lot more - so it also rings empty.