Galina K.

Horrible service, tracking tool says that my parcel was delivered, but I did not receive anything. I lodged an enquiry, after an "investigation" they said that it was delivered to a metal letterbox. The funny part is that we have a camera installed at the front gate, which did not record any deliveries (previous and the same day visits from our friends were recorded - so the camera is working fine). Now they tell me to lodge a claim process with an overseas sender, who actually did not do anything wrong. NZ Post should learn to own their mistakes and rectify them like a proper responsible business.