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Finally found a means of sending Amazon a review. Had a couple of experiences recently with Amazon one blocking a genuine review because it impacted negatively on their own website and not the seller. I tried to place and order today and have gone through the qualify for free delivery I proceeded to checkout where 3 items would not be delivered to my address and de-selecting them was an ordeal that upset the entire order and reset things I had selected. My free delivery was now set to paid delivery and an item I had wanted 3 of was set to 1 something I did not spot until paid. I contacted customer service via chat to remedy the problem before order was processed too far. I was more or less called a liar and an idiot by the operator I was furious with the operator and ended up cancelling the entire order. Don't think I will be back anytime soon after this experience.
Run a mile from this company. I cancelled my payment method and i have just discovered that they have somehow illegally accessed my account and taken 244.77 from my bank without any authority to do so. No email address everything bounces back. So I phoned them. I was asked for the last 4 digits of the card that was billed I told them and they immediately said that was not the card they had on file which would be correct I cancelled that card to ensure that they could not do what they have just done. Highly suspect behavior do not do any business with this company or if you do then expect that they will access your account and take your money
No Stars ( but this site will not allow a no star rating) This company does not return your phone calls, it is very difficult to contact and Groupon Vouchers purchased for this company may not be honoured or refunded.
Steer clear of this company.
No stars ( but this site will not allow a no star rating) at all worst possible company to have any dealings with. Avoid unless you like stress and to loose money.
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Richard Dibben 15 reviews GB Rated 1 out of 5 stars ECHO SHOW 8 NOW A BRICK ECHO SHOW 8 NOW A...
Hi Gary,
I regret to find you were unaware of how the trial works and I will do all I can to help.
When you enroll in a membership and a month before you are charged with an annual or trial fee, e-mail is sent out to you explaining the annual fee and its charge.
Also, one may view the status or cancel a trial or even annual subscription at any time online when logging into MyHeritage from the My Purchases page and incur no annual charge.
I can assure you that if you haven't been able to cancel online, you are certainly entitled to a refund.
In any case, our terms and conditions read that If you are not satisfied with your purchase you may request a full refund by contacting Customer Support within thirty (30) days of the initial purchase date of the subscription.
I'd like to cancel this for you or refund it but in order to do so, I must first locate and verify your registered account. This is hard for me to do without it because there are many people named Gary S. In our database.
So if you could please e-mail me personally from your registered MyHeritage address at rafael.vipsupport@myheritage.com, I'd be happy to assist you with high priority.
Sincerely
Rafael
MyHeritage