gavin s.

These guys gave us all the promises of large discounts off our business rates, after a consultation with "a specialist" and the spiel about the government legislation meaning that they cannot put cases forward that were not virtually guaranteed to return a discount as well as back payments for incorrect charging by local councils- guess what?... no refund or future discount given here! We paid these guys circa £1400 and following serval threatening letters regarding legal action should we not pay the fees and continue the council rates claim which we subsequently did. After time (way over the time period proposed) we received several letters advising about our cases progress or lack of. Eventually having begun to get very frustrated with the lack of tangible action we are advised that there had been severe backlogs in the system and it would take longer than usual, then apparently our application had been denied and they felt it better to not submit the claim formally as it could be counter-productive and the rates could in fact be raised due to the nature of our premises. Supposedly these guys are the experts and it became blindingly obvious we were being strung along. After making several attempts to speak to someone at Hampton Lovett and get some concise answers I eventually spoke to * who told me that there was nothing further that could be done to which I promised him I would be coming to the office in person to discuss the matter. Strangely, some days later I was called by * who had supposedly attended a meeting with the Director(s) (I assume with *- also Director at Corporate Commercial Surveyors Limited) and mentioned our case; in which he pled for our money to be returned in return for our negative reviews being deleted from the online platforms detailing these guys horrific service. We were promised a full refund by 27th March and the office has now shut with only 'out of office' emails in reply. If you are thinking of using these guys or Corporate Commercial Surveyors Limited- I warn you to take notice and think again, as I suspect you will like me, regret it.

*Personal information redacted by admin