Thumbnail of user georgea589

George A.

Essex

Contributor Level

Total Points
161

2 Reviews by George

  • Wowcher

7/6/21

I purchased 2 beds through Wowcher from Buyer empire ( another rubbish company).
Part of first bed arrived and it was completely useless so I declined further deliveries and cancelled the second bed.
It's been over 4 weeks and I am still waiting for refund for the second bed and collection/refund for the first)

Every time I send wowcher an email ( by replying to their own emails, I get an email back as if I am starting a brand new complaint. They even try to teach me how to reply to an email. (All automated)
I have asked for somebody to see sense and call me but of course that has not happened.

Nothing from buyer empire and nothing from wowcher.
I need the refund to be able to purchase other beds.
I will be leaving further reviews because I don't think I anyone at Wowcher is going to deal with this anytime soon.

Tip for consumers:
Check the prices of the same product elsewhere - they may be much cheaper.

Products used:
Bed

  • House of Fraser

11/15/20

Order number: HOF*******2384
I ordered a size 30 and paid additional £4.99 delivery charge but received a size 34. Even the receipt that came with the trousers states size 30R. They then claimed they did not have size 30R so I returned it to them. (meanwhile they were still advertising size 30R on their website and you could still add it to your basket). I guess the sensible thing to do is refund the cost of the trousers and the £4.99 delivery charge. They have not done so. So I have to waste £4.99 for making the assumption that these people would tell me if they do not have the size I wanted and not send me the wrong size, hoping that miraculously, I will grow into their suggested size ( you couldn't make this up)
They have ignored all my emails. I know the owner has no morals but come on, there must be at least one person there who has some conscience and common sense.
I am still waiting for them to refund the delivery charge.
I intend to continue to leave a couple of reviews each week until they at least tell me why they think it is ok for me to pay for their inability to know the difference between 30 and 34. Watch the space.

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