georgel759

george l.

Contributor Level

Total Points
82

1 Review by george

4/22/21

Purchased a ring for valentines day... it was lost or not shipped on time. Ordered for Christmas figured id give it to her Valentines day. Finally got here after Valentines day and the first time she wore it the gold plating started to come off... since it had been over 30 days I could not return it. Customer service has been a joke. They want me to pay them another $38 bucks and they will send out another POS ring. She found a similar ring on Amazon for $30 Do not order from Vancaro unless you want too bend over. Total joke.

Tip for consumers:
Don't buy anything from these scammers... arrived late... junk and they wont refund it.

Products used:
It was a vintage Gold Engagement ring with a black diamond total junk.. gold plating came off first time she wore it. So humiliating. customer service is a joke.

Service
Value
Shipping
Returns
Quality
snowy5
VANCARO C. – VANCARO Rep

Hello,

We're so sorry about the issue. Please kindly know that most of our items are made of international standard 925 sterling silver, and some items are plated with a layer of other colors to reach a better design, which means that the orders are not the color on their own, and the original color is silver. At present, because of the limitation of the electroplating process for the colored silvery items, the colored coat may wear and tear with the continuously wearing, and they may expose the silver color of the original color, unless some nickel is added to the coating of the product, which may keep the color for a long time, but nickel is likely to cause allergies.

Please kindly understand it's inevitable for the colored silver items, it does not belong to quality problems. How long the color lasts depends on how you wear it. Regarding this issue, we also explained it in detail on the product page. If you mind this, it's recommended that you could consider the items in silvery color, generally, it lasts longer.

If you need any further assistance, please feel free to contact us, we will reply to you in one working day. Thanks a lot for your understanding and time!

Elsa Regards!
Customer Service Team
service@vancaro.com

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