Bad behaviour of the so called manager Jacky Liew. Doing business is one sided. Just look at all the T&C on the website you will understand. The issue is product ordered but wrongly send and he still dare to intimidate customer to the extent of not resending the correct order and not bearing any cost of resend because of high volume. Please beware dealing business with such company. Product is not as good as being told. Tissue paper is of bad quality pulp. Detergent is mainly to waterish and not performing.