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Gina R.

st-jean sur richelieu

Contributor Level

Total Points
100

1 Review by Gina

  • Giant Tiger

3/7/22

I bought items online for 56$. It was a pair of boots and a light coat. They sent me an undershirt i did not order. They mixed my order with someone else. They seemed to work on the problem to finally ignore my emails after two months. They lacked of clerks. No Giant tiger store would refund my online order because it was an order sent to my home and it was without any of the items listed in the package. I began to resolve the issue with my credit card but on the last day i was about to give up Giant Tiger finally refunded me and added a gift voucher of 15$ to spend in the store. I would advise to avoid ordering straight from Giant Tiger to your home unless you are a gambler. I made another purchase online from Giant Tiger to my house and it had errors again. They sent me an electrical extension cord that had one outlet instead of 3. I had to go back and fourth to the store i wrote to the company as well to explain my problem and they gave me again a 15 $ voucher for my trouble. At least they are fair..

Tip for consumers:
Avoid online ordering direct to your home from Giant Tiger have your order delivered to a Giant Tiger store because if they make a mistake on the order the store will refund you on the spot if its sent to your home with a mistake in the delivery it is another story and it takes longer

Products used:
I ended up with nothing because i returned to Giant Tiger the undershirt sent by mistake to my house and I never received my original order. I fought to obtain my money back and was refunded plus a gift voucher of 15$. And at my secund online order to my house I finally receive the proper extension cord but after two attempts and with again gift voucher of 15$ because they appreciate the feedback of my experience so they can improve their services

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