Gines H.

Do not buy with them, they will keep your money even when the airline allows you to cancel the flight!

I wanna cancel a trip due to COVID, Vayama tells me: Call American Airlines to cancel it. I do it, I give American Airlines my booking number, then American Airlines tells me I can either ask for a full refund or for a ticket exchange, but unfortunately and either way I have to ask Vayama to initiate it because they are the ones that bought my ticket.

I ask Vayama for a refund (given that these tickets were for a cancelled wedding celebration that will not happen anymore), their answer: Hi, you can only exchange your ticket.

I email them again, explaining how I directly called American Airlines and they told me I could also ask for a full refund with no fees (email pic attached), Vayama's 2nd email: You can only ask for a refund (they literally ignore my email and answered the very same answer).

I have now 4 plane tickets I cannot use, just because I did not book directly with the airline and tried to be a bit cheaper by using Vayama.

I will update this review rating and post if for any reason Vayama actually refunds me after my third email, but no hopes after their second email...

PS: I had to email them because you can't reach anyone when you call their number. Their answering service has been oversaturated (at least) for weeks.