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Greta S.

2
Level 2 Contributor

Contributor Level

Total Points
1,184

9 Reviews by Greta

  • Be Createful

8/4/22
Verified purchase

I ordered $175 of product. This is my third order the first two came fine. The company made a mistake and did not include most of my third order and when I called to let them know they said they didn't make a mistake and they refused to send me my items. Essentially what they did was try to prove they were right and I must be wrong snd if I wasn't willing to claim the package was damaged (no I won't lie for them so they can get reimbursed by shipping company) they will not ship Me the rest of my order and therefore I am out of my money and the product I need to finish my custom order for a client. A company doesn't get any lower than this and cannot be trusted. Apparently they don't make mistakes and blame the customer. So after I get my credit card company involved to get my money back I will never order from this deceitful garbage company again. Buyer beware!

Tip for consumers:
I wouldn’t trust them to send you what you ordered

Products used:
N/a

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Be C. – Be Createful Rep

We are sorry that you are disappointed. We tried to assist you via the original emails which stated you didn't receive your items, as well as stating that the items you did receive were not correct. You stated you didn't order the bulk bag of stones but later agreed you did order them. During our two conversations we verified the box it was sent in and the weight of the package. We discussed that your order weighed 4.6lbs when we shipped it and that USPS verified the package weighed 4.6lbs when it was accepted. The bulk bag you agree that you did receive weighs 1.10lbs before packaging so we did verify that when your order was shipped all items were in your shipment. We asked if the box you received was damaged in any way, as unfortunately packages do get damaged while in shipping and things can fall out - not because we were trying to deceive or file false claims for shipping. We attempted to have a conversation to find a resolution but you were not open to any conversation and just continued to curse and belittle our staff and company. The fact that you felt the need to state that you live in a 4 million-dollar home does not make the threats and aggressive language that tears down our staff OK. We will not partake in that type of communication. We cannot allow that as a business. We do make mistakes but we work hard to take care of our customers and fix those errors, but behavior exhibited during our interaction will not be tolerated. Posting reviews on multiple social media sites under numerous names and profiles including your dogs social media page validates your intent to bully instead of working together to find a resolution.

  • Dutch Label Shop

5/8/17

Though they claim to be shipping and located in Pennsylvania they somehow email respond at 4am. Customer service very very heavy accent just don't like the deception. Followed all steps regarding colors etc followed up on phone to confirm all was correct then receive completely wrong labels after waiting so long customer service hostile and rude now I'm out of time and up a creek

  • JustFoodForDogs

1/5/17

The recipes are questionably inaccurate in my belief as far as calorie count. The food is fresh but questionable as far as nutritional value for growing dogs. Their recommended servings are seriously and dangerously low in my belief and they are very rude and defensive when you ask for information or assistance- turned out this company was too good to be true

  • Kate Spade

9/2/15

Whether online or in stores customer service quality price point all great

  • BlueCandyJewelry

9/2/15

This line is so diverse and when you get your item it's wrapped so wonderfully and is even prettier than pictured on the site. Love it and will definitely buy from them again

  • Tripboba

9/2/15

I can't warn people stronger than this! Two unauthorized transactions charged on my card - I have NEVER bought a thing have only tried to sell
I contacted customer support to cancel account and have reported them

  • Vaunte

6/17/15

I am still waiting for my refund. They would not honor the sale with no explanation but have not refunded the money
They do not respond they have no way of calling them -

  • Tradesy

6/15/15

I have been sampling these online consignment stores so far this is hands down very best on both the selling and buying side. Customer service great easy and they respond! No runaround I've tried TRR - worst group of any kind of biz anywhere - PM - like a cheap disgusting garage sale of junk - jury out on TP- I only take my experience not teviews I understand a person can have one bad experience - I've sold 25 items on this site easy payment for all - bought a few got everything timely and exactly as expected

  • The RealReal

2/26/15

HORRIBLE EXPERIENCE. Very nice person comes to house and takes 32 items warning me that they may not accept everything. They end up accepting 14 pieces HOWEVER these items are never put up on the site despite my account saying they are in inventory. THEN items sold and listed then taken out. Items marked sold but never appear back in my account. Have asked 3 times for explanation on what is going on never NEVER get a response. I have asked for my items to be returned Not sure what they are doing but if i was an investor in this company Id get rid of everyone and start over. They have been duped

Thumbnail of user stang12
Stan G. – The RealReal Rep

Greta,

Sounds like some misunderstandings. Please contact Customer Service and ask for the issue to be forwarded to me and I'll look into it for you.

Stan G
Customer Service Director

Greta Has Earned 44 Votes

Greta S.'s review of Tripboba earned 8 Very Helpful votes

Greta S.'s review of Tradesy earned 5 Very Helpful votes

Greta S.'s review of Kate Spade earned a Very Helpful vote

Greta S.'s review of The RealReal earned 24 Very Helpful votes

Greta S.'s review of Vaunte earned a Very Helpful vote

Greta S.'s review of Dutch Label Shop earned 3 Very Helpful votes

Greta S.'s review of Be Createful earned a Very Helpful vote

Greta S.'s review of JustFoodForDogs earned a Very Helpful vote

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