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HABEEBULLA m.

Contributor Level

Total Points
160

2 Reviews by HABEEBULLA

  • Rehlat AE

2/3/21
Verified purchase

I booked 3 ticket in Emirates on Jan 2020 and the travelling date was 6- april 2020, due to Covid pandemic flight has been cancelled and Rehlat mention the amount will be refunded and sent so many mail regarding refund and finally they mentioned that within 60 days my account will be credited with the refund amount. Until now it is not credited to my account. Why they take this much time. My fund is with them over a year. They are mentioning the Airline authority not refunded the amount, I don't think so because all Airline companies and travel agencies already refunded the amount of tickets during Pandemic. I think Emirates is one of the most reputable Airline in the world and they don't block the people's money. I am very much disappointed the refund policy of the Rehlat.

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  • Rehlat

11/29/20

I booked 3 ticket on April 6-2020 in Emirates through Rehlat, but due to covid 19 travel restriction flight has been cancelled. I keep on requesting refund but every time they replying like this "We have not yet received the Refund Authorization from the airlines and we have been in continuous follow up with the Airlines. Please note that this process may take much longer than expected and we are sorry". My friend also booked Emirates ticket at that time from Emirates directly and he got refund 3 month before. It is almost 7 to 8 months i am requesting refund. All airline company and other travel agencies are started refund.It is very disappointing. Why they block people's money?

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Social T. – Rehlat Rep

Dear Habeebulla,

We understand your concern and would like to resolve this issue at the earliest.

Apologies for the delay and the inconvenience caused.

The Escalations Desk have been notified to look into this on priority, they will reach you shortly.

Regards,
Customer Delight Team

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