Halle T.

BEWARE! DO NOT SHOP HERE! I purchased curtains described as: "Put Your Set Together... This curtain is sold individually, not in pairs, which is common in Europe but less so in the UK. This is due to the wider variety of window sizes and shapes. You can simply buy as many (or as few) panels as you need, dependent upon the width of the window you are covering." From the web page for the white curtains I selected, from the dropdown menu, 5x180cm and 2x260cm to make a matching set of 7 for the 3 windows in my sunroom. They arrived in a variety of fabrics of different weights and colors; The only 4 of the 180cm match each other and the 260cm do not match each other. Despite their supposed "100% Product Satisfaction Guarantee," customer service refuses to allow me to exchange the mismatched panels for ones that do match -OR- to return the whole set for a refund (because they won't guarantee all 7 will match.) I am told by customer service I may only return them at my own expense (I pay original and return airmail from the US) because I do not have the right to expect to order different items from the collection and expect them to match.? They shipped me curtains that were represented as being sold to hang a set on my window but are not standardized, a quality control issue on their end. O have been trying for a week to get this resolved, have escalated my claim to a supervisor and they refuse to take responsibility. https://www.laredoute.com/ppdp/prod-*******.aspx?dim1=1