We purchased a lamp from Lights Online before before reading the reviews. After we made the purchase, I decided to read the reviews. They were really poor, but we decided that we would give them a chance. Just in case, I bought another fixture from another source. Boy were the reviews wrong. The service could not have been better. I had a question that the customer service answered at once and the shipment came two days later and in great shape. It's a super fixture and I would recommend this company to anyone wanting their items