Heather L.

Spring of 2021 I ordered 10 bamboo plants that came to me dead, for about $150.00. When I emailed the company they told me I had to wait an entire year to prove that they were in fact "dead" and not "dormant". Now that I have waited an entire year with dead plants displayed in my yard, they say I'm past the warranty date to get a store credit. This is the worst customer service I've ever received. I should have looked more closely at the website to notice that they don't allow reviews with them directly and saw that as a red flag. I should have disputed the charge when I received them dead, instead of trusting them to wait a whole year. This has been a year long terrible experience. I hope everyone that decides to try them, has better luck. Beware!