Heidi Lynn S.

I am a frequent user of pay as you go bank cards and have always had a very nice experience with the ones I have used in the past. So, I was completely flabbergasted by the green dot card. My family and I purchased green dot cards so that my sons could transfer their portion of the rent onto my green dot card, monthy. The first month we had no problem transferring funds but the second month was a complete disaster. When my sons transferred their amount of the rent onto my green dot card, green dot blocked ALL THREE of our accounts. When we each called to have the blocks removed we soon realized that the call center was not in the US and that the customer service reps were all reading from scripts and whenever I asked a question they would just continue to read from the script, like a robot. We soon learned that there was no way for anyone in customer service to take the blocks off of our accounts. That we would have to wait TWO BUSINESS days for any type of help and since this happened on a Friday this meant no one would be able to help us until the following week. The process for removing the blocks is to be given a case number, put it in the subject line and email green dot at a specific email address the front and back of your ID. We did this and eventually the blocks were removed but then green dot closed both my sons accounts without any type of communication so it wasn't until their checks the following week didn't show up on their green dot cards that we figured it out. Now neither of my sons got their paychecks and they cannot purchase food or any thing they need. They both had to email their jobs and find out where their checks went and they get paid every week so this is STILL an ongoing problem. I have already closed my account with them. And I urge you please for your own sanity and safety DO NOT PURCHASE A GREEN DOT CARD! I have gone back to using a Fred Meyer card since I have had it for years and NEVER had a problem with it. We will be trying out the Chime card. I have heard good things about it. Thank you for taking the time to read this and research the green dot card. I would give this card no stars if I could.