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Dear Readers,
After I file request to Ring.com for help in the failed DHL delivery of my 2 floodlight cams, in early March, Ring.com came to the rescue!
It did not take Ring.com long time to sent me 2 new floodlight cameras, which I received in good order last week.
Thanks Ring.com for your professional attitude in my DHL delivery complaint matter.
I hope that Ring.com can solve this issue with DHL, so that other Ring.com customers do not have problems as which I experienced.
Best regards: Herman Astrup Bergh.
Hi, I have ordered 2 floodlight cameras with Ring.com at 23rd Febr. 2018. DHL claims that they should have delivered my order at 05 March 2018 in Norway, but now DHL back peddles on their delivery claim. When I want to file a complaint about the failed delivery, DHL claims not t be responsible for my claim and redirect me to a company in Hong Kong: Inspiring World i Hong Kong. I cannot find this company. DH also tells me that I have to complain with the company, where I bought my products, being Ring.com. Can I get an E mail adress, where I can file my complaint of the failed DHL delivery of my order.
Best Regards:
Herman Astrup Bergh,
E mail: *******@gmail.com
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Hi Herman,
Thank you for reaching out and I'm sorry about the issue you encountered with the delivery of your product. I will contact you directly so that we can make sure this is handled and that you receive your devices in a timely manner. I look forward to turning this experience around.
Thank you,
Kandyce K., Neighbor Satisfaction Manager
Kandyce@ring.com