Holly R.

Sprint customer here. Just found out that in order to get on the t-mobile network and be fully merged, your account can't have any device leases pending. This is absolutely ridiculous and bad service. T-Mobile should honor the lease to purchase and allow customers to keep making the payments on the devices all while being able have your account fully merged. When I asked what I could do to turn in all devices and close the account, I was basically told that was not an option. I would like to take my business elsewhere but now I'm screwed. Not my fault sprint and t mobile merged so why should customers be penalized?