Hope S.

Card was damaged, so my mom called customer service to issue a new card. The whole ordeal was awful. The reps gave confusing, wrong, and conflicting information to my mother which made her even more confused. Once they told her that she needed to transfer her money to another account. Then they brought up mailing checks to her. Again, this was incredibly wrong, she just needed another card for her existing account. Multiple times they were keen to issue yet another card without attempting to track the previous card they issued. Keep in mind that there is a fee that is issued every time a new card is issued. One rep told my mother that she needed to pick up the new card at a specific address, but before my mother could ask further questions the rep ended the call. When my mother called back and asked where she needed to pick up the card, the new rep told her it will be in the mail.

After three weeks of calling them we were finally able to get the new card after finally getting the right tracking number (beforehand they gave my mother the wrong number). All this time they told us it would be in our mailbox, turns out we actually did have to pick it up at a local FedEx. Real kicker is that it has been delivered at the FedEx for two weeks! We have been calling them all this time and all they had to do was give us the correct tracking number for the card and give us correct and relevant information. Two weeks utterly wasted because of awful customer service. Would not recommend getting a card or an account with MoneyNetwork at all.