Bought a cross trainer from them, but had to be returned as faulty. They arranged collection and promised refund within 10 days of receipt of the product. This has now passed and no refund. I am now out of pocket having relied on these funds. They refuse to answer emails and their phone line cuts you off. I have used them numerous times and most of the products are excellent, sadly their back of house support is terrible, so I have to warn people to avoid this company.