Howard M.

Before purchasing from this firm consider the following. The following shipping issue is occurring on my two current orders and is the second instance in a row. The poor service quality is ok because they have written an out into their service agreement. Never mind that upsetting the customer is the last thing they consider.
Consider this note a service quality warning before your expectations are banished and money is wasted.
Dear customer
Thank you again for ordering flowers from Global Rose.
FedEx has informed us that your shipment has been delayed due to a delay in customs and will be delivered tomorrow Saturday, May 8th. Flowers are currently being kept in cold storage to guarantee the freshness of your product. As stated in our shipping policies, Globalrose can deliver flowers one day after the scheduled delivery date, if shipping problems arise during transportation.

We are sorry about the inconvenience. Thank you and enjoy the flowers.

The followup for this issue, is the company did not delivery on Saturday and Fedex notes delivery will be on Monday.

#flower, #globalrose