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Ian B.

1
Level 1 Contributor
Norfolk UK

Contributor Level

Total Points
242

3 Reviews by Ian

  • Zen UK

7/22/23

We were Zen customers for several expensive, slow, but reliable years. Simply because Which? Consumer magazine claimed they had the best customer service. However, that was something we never needed to check. Until the speed of our broadband became so slow we could no longer use it. We contacted them by email. No response. We tried phoning, but after 45 minutes in a queue, gave up. We moved to Sky. Twice the psd, half the cost. But Sky could not deliver on time so we cancelled and stayed with Zen. Who lost our landline connection an our phone number. That was 5 months ago. Occasionally we get an email or letter, but they seem unable to do anything useful, and I really don't think they care, or even think it's a problem. I suspect their customer service department is one person who works a couple of times per week, and is incompetent and forgetful. They might be the worst company in the world. There seems to be nothing we can do, and nothing they can be bothered to do.

Tip for consumers:
Do not believe the good reviews as there are some, amongst the real reviews

Products used:
Broadband

Service
Value
Quality
  • Yell

4/6/21

I had a free website that appeared in the top 6-8 in Google searches even though I am a complete novice at s. E. o. Yell convinced me they could do better and promised the very expensive site they built for me would rank higher than my old one. It bombed, and rarely features on page 1 despite all their lies and fake promises. Apparently this is what they do all the time. When I tried to cancel they told me I was bound by a contract and then when the contract period ended they carried on taking a monthly fee. They are no better than the scammers we are all constantly warned about.

Tip for consumers:
Their web design service amounts to a scam and they keep taking my money even though they agreed to stop when the contract period ended

Products used:
Web design, web hosting, advertising

Service
Value
Quality
  • NationwideHireUK.co.uk

8/5/20

Just tried to upgrade to a vehicle with aircon, presumably by paying more. The rude and dismissive guy just kept repeating "We cannot guarantee aircon in peak season" but refused to answer if they could guarantee it at a different time of year. Bizarre customer service

Ian Has Earned 2 Votes

Ian B.'s review of Yell earned 2 Very Helpful votes

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