Igal O.

In short: very bad after sale experience, worst ever actually: waiting for smart phone been repaired since end of January 2015, more then 10 weeks.

I had bought 2 Sim SmartPhone, living in Europe country were sales of 2 Sim's capable phone are very limited, at 7th January 2015, for HUAWEI HONOR 6 phone (http://www.myefox.fr/huawei-honor-6-32g-hisilicon-kirin-920-17ghz-octa-core-5-pouces-ips-1080p-android-44-lte-4g-smartp-g-*******). Received package 10 days later, already anticipating start use to use of new gadget, when realized that second Sim slot not functioning.

I had started email exchange with myefox.fr support, and 10 days later we got to common agreement that it's hardware issue, therefore smartphone should be sent for repairs; support had send me long address somewhere in China where i should sent smart phone, explicitly mentioning, that it should not be sent express delivery since it could generate additional expenses due to customs.

6 weeks later, on 12 of March, after couple of querying email, myefox.fr support replied that they had received the phone and they will repair it; in meanwhile i had launched an query at our post services, who also confirmed that package had been delivered successfully to mentioned address.

Starting 5 of May, meaning another 6 weeks waits, i had start to send emails to myefox.fr support claiming where is my phone and if they cannot repair it then they should reimburse sum I had paid for the phone; the reply are ditching even not mentioning possibility of refund, but just be patient... Since they not repairing phones by themselves but sending them to factory for it. Also, they asked to remove any negative review, promising give some gifts later on.

So here I'm, 10 weeks later since phone had been received by support, 16 weeks since it had been sent to support and the only replies that i got from support are: please wait even more. Once they replied if you wish, we can send you used phone instead of new that you ordered, but when I replied that I could accept used phone only if they would reimburse difference between used and new phone, again got the usual please keep waiting reply.

If you wish to play lottery and hope that you would receive device from myefox.fr working first time, bet on it, if not just avoid shopping at this site