ijd

IJ D.

Contributor Level

Total Points
81

1 Review by IJ

12/14/20

Our flights were cancelled by Singapore Airlines due to covid, and JRPass refused to waive the standard 15% penalty fee. For us, that was over $100. We were shocked! All our airlines and hotels automatically credited us with no cancellation fees at all. This is the ONLY company that refuses to waive fees for something that the customer has no control of at all. Shame on them.!

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