jackh125

Jack H.

Contributor Level

Total Points
181

1 Review by Jack

5/24/17

We were contacted by a Yodle representative and set up a meeting with our real estate team. After hearing all of the wonderful things Yodle was going to do for our business, we signed up with an up front payment of $1,400 that was supposedly discounted. After 12 months, we asked ourselves, was Yodle a good investment for us? And we decided no. We had given them our company credit card number. We called to cancel the "service". Our mistake was not scrutinizing our credit card bill as it has many charges on it. When we discovered that Yodle was automatically charging $229 per month, we immediately called them to complain and to cancel their "service" once and for all. That was 12 months ago and we just received another charge on the credit card. Today, I called and got the same routine. "We are extremely happy to speak with you and we are very sorry you are not happy. Let me have you speak with a manager". After speaking with the manager, AGAIN, this manager said she would review our case and call me back. When I received a call back, the manager informed me that she would in fact cancel our "service" with Yodle but there was nothing she could do about being charged for over a year. She said she was very happy to speak with me and it was a pleasure doing business with us. I'm sure it was. Overcharging and not delivering a service is lucrative to Yodel I'm sure. Our mistake was not scrutinizing our billing statement after we cancelled their "service". Lesson learned, but you shouldn't have to scrutinize a statement with a reputable company. This company is deceptive at the very least. Stay away!

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