Jacky Y.

I purchased a pair of Juniper Pleated Bow Espadrille in natural colour from loefflerrandall.com during sales (Order number: *******). The item was marked as final sale, no return and no exchange. Upon receiving my order, I found that pair of shoes was defective. The knot on the left shoe was much bigger than that on the right. And this was not just a cosmetic issue, due to the unusually large knot, the front part of left shoe was very tight and the huge knot was pressing down on my foot, making it painful and extremely uncomfortable. I emailed to their customer service officer immediately with photos, and finally received their reply after 10 days. Ms. Chelsea agreed that I could send the shoes back using their prepaid shipping, and they " would be more than happy to inspect this shoe to confirm if it is in fact, defective, and offer either a refund ( or what? Never mentioned in the email)" if they are able to confirm the case. However, the return shipping labels attached in her email was in jpg form with very low resolution. After I printed out the labels, I found the images were very blurry and the address couldn't be seen clearly. I worried that the label couldn't be scanned properly so I emailed them again, requesting for shipping label in higher resolution. Guess what? It has been another 15 days and despite my two emails, there has been no reply from them. I wonder if they will ever reply to me again. The whole experience is quite a torture. It is the first time I purchased from them and it is certainly the last time too!