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Jacob B.

Contributor Level

Total Points
81

1 Review by Jacob

  • DreamWorldTravel

11/24/21

Another victim of this travel agency: Waiting for a refund of £1144 since July 2020.

Contacted them 9 times over the past 1.5 years (!) to gather the refund request. No luck. They were consistently answering that due to high volume of refund requests they cannot handle my request, although they clearly approved they got the money back from the airline for the refund.

For 1 year and 5 months (and counting...) they are too busy to give my money back (minus 15% admin fee!) although they have that money in hand already!

Tip for consumers:
JUST DON'T! Skip that travel agency and pick another one!

Products used:
Airline tickets

Service
Value
Shipping
Returns
Quality

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