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I purchased a subscription in October and completed over 30 contact hours but nothing is showing under transcripts. I didn't print or save certificates after each course, so I went into my account in January to print them out. Nothing comes except my name and license. I contacted support at least 5 times and the person keeps telling me the same thing each time. I would not recommend this site to anyone.
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Our email support is excellent. Chances are you created multiple accounts and are logging into an old unpaid account. As mentioned on the website in numerous places all you need to do is click on Forgot Username and/or Password. Also you are responsible for printing off your certificates after you take each and every course (after every course you take it mentions this). We have over 200 hospitals, clinics and universities in 13 countries who depend 24 hours a day on RN.ORG.