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Ja M.

Contributor Level

Total Points
80

1 Review by Ja

  • Fanatics Internatioanl

12/10/21

Worst ever! Do not try to buy anything from them. Giving them 1 star but they do deserve zero!
Please take a look at my messages exchange to figure out how they work:
Good night
Just place an order (#) but I didn't get an email confirmation. Please send it to me ASAP together with the estimated date for delivery.
After 4 days…
"Hello (messing up with my name),
Order Number blablabla
5days after
Great but I need the tracking number please.
I cannot get into my account; I don't remember my password neither change it. I have tried many times but I don't receive any mail to restore it.
Please help me out with this issue
One day after that
Hello Jose,
We don't have a tracking number at the moment I'm afraid
Immediately after
Any expected day for delivery?
How can I get into my account?
Your customer service is extremely poor. I'll post my opinions on the internet as usual.
24 hrs later (some 10 days after placing and paying the order)
Hello Jose,
Unfortunately the order is on hold because the item - Sudadera con capucha de polar con logo Essential del Milwaukee Bucks - Jóvenes - is currently out of stock.
We can cancel the non stock item, and we can send the item - Sudadera con capucha de polar con logo Essential del Dallas Mavericks - Jóvenes -.
Let us know which is the best option for you.
Please accept our sincerely apologies for the inconvenience caused.
The very same day
That must be a joke…this is unacceptable. The worst ever…I'd post my experience on the net.
I want what I've paid for, not an apology. I do not want 2 identical items. Send me any of other team, same size as ordered and do it quickly. That was supposed to be a gift for the black friday and you've just found you've run out of stock! Send them asap and provide a tracking number.
——
Hello Jose,
Thank you for contacting the customer service team
We're sorry for this error, I'm afraid that we are unable to amend the products purchased once the order has been placed. As this has not been confirmed as shipped, we can only advise that you request a cancellation of the order to make your requested changes or remove the unavailable item off your order
We apologize for the inconvenience this has caused.
——
Ok then
I want what I've paid for. Send them asap and provide a tracking number.
—-
No reaction after 48 hours
—-
Send me an immediate refund.
I don't want anything from you apart from my money back
Disgusting experience.
After 2 weeks I'm still awaiting for the refund.
Never ever

Products used:
Nothing

Service
Value
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