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James B.

Contributor Level

Total Points
80

1 Review by James

  • Puls

5/18/22

Unprofessional scheduling and business model -- This company proved itself completely unreliable. After scheduling an appointment on a Thursday, a series of follow-on emails from PULS indicated the serviceperson did not arrive that day "due to high demand in the area" and I could "reschedule" using their APP. I insisted they send another repair person to meet their obligation, and after agreeing to do so at a later time that day, the service person emailed me saying his truck was "over-heating" and that he could not make the appointment. It was two days later, a Sunday, before the next appointment was available. When I replied to the newly assigned repair person on the Sunday he was scheduled to arrive, he texted back "I don't work today (Sunday)." Hence, no repair person ever showed up. I immediately fired PULS and sought an alternative repair option. 1. They do not honor their appointments; 2. The main office has little or no effective communication with the "independent contractors" they employ; 3. No two individuals in the PULS organization ever gave me the same answer on a simple question; 4. They had no difficulty attempting to hard-sell me both over the phone and via email/text on a 'total home appliance warranty' prior to every showing up to complete the original repair order. This is some of the worst customer service I have experienced in recent years.

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