jand57

Jan D.

Contributor Level

Total Points
85

1 Review by Jan

4/19/16

Moms, if you are considering buying a Sherri Hill dress from Muzzies in Houston, you are in for a rude awakening. Both Sherri Hill and Muzzies get a NEGATIVE 5 rating from me. We purchased a $600 dress back in January for prom. The dress my daughter tried on was a size 6 and zipped up just fine. She ordered a size 8 so we could have the length tailored but when the dress got here, it was a SIZE 4 with a size 8 label sewed in. My daughter could not even zip up her skirt (and she had lost 6 pounds). The stitching throughout the dress was sub-par at best with a few places completely lacking on the seam lines. I had the sizing of the dress inspected by a professional seamstress. Numerous calls to Muzzies were made with no return call so I called Sherri Hill directly. I have NEVER been treated so disrespectfully! Not only was the agent from Sherri Hill extremely rude, but completely unhelpful. She actually refused to speak with me about the situation stating that they don't deal with the public directly and I would have to contact the store that we purchased the dress from even after I had told her they weren't returning my calls. Muzzies has one of those "no return/no exchange" policies and believe me when I say they stand by it. I am reporting both companies to the Better Business Bureau now as the alterations to the dress are costing me an additional $200 in order for it to fit my daughter.

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Jan D.'s review of promgowns4less.com earned 5 Very Helpful votes

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