Janelle G.

I bought 3 pairs of pricey eyelashes on their website. They shipped to the wrong street. They refused to do anything about it. Won't shop there again.

I have been shopping with this company over 10 years. I started off going to their warehouse for sales and then eventually their online presence grew and I could buy online. It's always been an easy seamless experience and I've never needed to exchange. I follow the size guide and I follow the other fans of the brand and know which items are true to size, ones to size up or down on. Not everything is made of the same material, cut or lining. Some items are very structured which makes the item look so stunning. I have always received my packages within 3 days normal shipping through FedEx.

Customer service has always been prompt and courteous. The owner has always been accessible to the customers and tries to make everything to a high standard. I enjoy the fun fabrics, sexy silhouettes, and high quality this brand offers. It's my #1 go to brand. I have never had any issues and am surprised to read some of these comments.

Just want to add that most brands have very low resale value if you ever want to sell. Pinupgirl however will get you at least half of what you paid. Can't say that for any other brands minus desiger labels.