I got the Asparagus Steamer and Garlic Roaster. Solid quality stuff. I ordered online and didn't speak with anybody, so I'm not sure how the service is, but so far, very nice experience.
When I called in an order, I got one of the managers who was super helpful with sizing info, color matching and was generally very knowledgeable and helpful. I'm not sure if you get that type of service with every call, but they're a small, friendly company. My clothing outfit fit great, but I get the feeling if it didn't, they'd have fixed the problem pretty handily, though.
Tip for consumers: If you have any size or color questions, definitely call the 800 number, they know their stuff.