Jan S.

On 3/22-2022 I placed an order online for 2 Hibiscus in 4" pots. I had them hold the shipment until 4/5 a part of their regular service. I received the plants that were healthy looking. Now I keep very good records of my orders and copy and pasted from their website my order summary which had shipping at $17.95 for a total of $67.85. Went to pay my credit card and Logee's had the total of $104.79, the shipping charge was $54.89. Watch you charges, they are saying I opted for overnight shipping. Why would I ship it overnight when I am having them hold it for 2 weeks and why was I able to copy and paste the order summary with different shipping and total? Got in contact with Logee's, they will not do anything. In the end the plant's were in good shape, but I feel Logee's should reinstate my $17.95 shipping and reimburse me $36.94 overcharge, to make things right.

My husband ordered me 3 shirts, jacket and sweater early in December for Christmas. Everything said it was in stock. What I got for Christmas was 2 shirts and the sweater. About a week after Christmas the other shirt comes, still no jacket which is the one thing I really wanted. About a week into January still no jacket. When you call you only get people who answer the phone and don't have a clue about anything. I kept calling back, each time a different person would answer, finally I got someone who could give the name & number to a person over this whole group. Note that Back in the Saddle company is just one part of a larger company network which is based under the Potpourri Group. Upon calling her, she cancelled our original order (because it was going to my sister's house since that is where we had Christmas & in another city from where we lived); and placed the order for the jacket to be shipped to our address. Finally get this jacket that I so wanted and in my regular size, what a disappointment. I forgot to mention that the shirts were a little big, but being cotton I'm hoping I can wash them in warm or hot water and hopefully they will shrink some, also the sweater is a little big but not as big as the shirts, so it will be okay. Now the jacket, it is HUGE, the arms are so long you can't even see my hands, the shoulders hang off about 4", the arms are huge and the bust area is huge, the only part that fit was in the hips. When you look at the picture of the jacket on the website the sleeves do not show them to be that long. I emailed the person in charge and her is her response, "I have checked in on the sizing issue and was told that sizing varies by different vendors and makers, just like in a store a size l may fit great in one sweater and be to tight or too loose in another sweater of a different make. We do have an unconditional return policy, you may return it for refund or exchange at any time." In all my years I have never tried on an item in the store and it be this disproportionate in sizing. I feel this was just negligence on part of the companys oversight on sizing on their product and therefore they should pay for the return of shipping plus they want you to insure it. I don't plan to every buy from this company or any of their other companies again. Too bad, cause they really have some cute stuff.