Thumbnail of user jaquiem

Jaqi M.

5
Level 5 Contributor
Texas, United States

Contributor Level

Total Points
5,503

About Me

Lover of all things musical. Ardent lover of dance. Fervent admirer of words. Fanatic and respecter of animals. Wanton car enthusiast and unapologetic speed freak.

Social

How I Can Help

15 years experience working for and with CEOs of two Fortune 500 companies, and their VPs of Legal, M&A and HR.

Interests

Food, pets, dance/music and computers rank at the top of my list of interests.

48 Reviews by Jaqi

  • Experian

3/18/24

First of all, who among us does not detest these "credit" agencies in general? I mean, seriously, WHO empowered and allowed these three groups to possess such sensitive data on each of us? If our laws were not what they were, surely this would end summarily, and these agencies would FOLD as well as be liable for using our personal information without our consent.

Unfortunately (or until someone really digs down and takes them on), we're relegated to being at their mercy in regard to what they think our credit file should look like. In that regard, however, I have to say that Experian is leagues above the other two credit reporting bureaus (Equifax and TransUnion, respectively).

Experian's site is SO much easier to navigate despite being more well-populated with the links and information you need; online disputes are easy to file; and for ONCE, here is a company whose emails do NOT SUCK. They are informative and actually HELP you on your road to building credit or maintaining it. (Check out their Experian "Boost" option which helps your credit based on monthly bills).

All in all, two thumbs up, especially in comparison to the other two.

Tip for consumers:
Best, and easiest to work with, of all three major credit reporting agencies.

Products used:
Credit Report and Reporting Services

Service
Value
Quality
  • USPS

3/6/24

I have a feeling that there are some USPS Offices across the U.S. which are great. You know... the kind you see in movies where they depict small town life, and a small little post office with a kind clerk. THAT is NOTHING like the reality in Houston, Texas!

The employees of my local office are some of the LAZIEST, most unconcerned-about-doing-their-jobs people in the nation. Even though I will not detail every one of the occasions where they have dropped the ball in regard to our mail or package delivery, suffice it to say that there were SO many times that it happened, that I finally reached out to the Washington D.C. Office. STILL, despite being contacted and told that things would improve, nothing has.

As I wrote to them the last time:
"This, along with emails regarding my past issues with USPS, was just to let you know how very BROKEN the USPS system is here. Is this the only office that this is happening at? Doubtful. So, when the USPS says it needs to raise prices because it is losing money, it is most likely because people just do NOT want to deal with SO MUCH aggravation in dealing with things which should be SIMPLE; and so choose to use other methods of communication and shipping. This is so sad."

Am I wrong? It IS sad.

Products used:
Mail services, postage stamps, mailing supplies

Service
Value
Shipping
Quality
  • Walmart Grocery Delivery

9/17/23
Verified purchase
• Updated review

Having had REALLY, really bad experiences with WalMart Grocery Delivery for YEARS (since its inception), then having moved on to other delivery services which well, truly, all had failings and flailings... two things have occurred:

1. I have come to value: a). The EFFORT WalMart members used to, and do, put into the delivery; b). I value the yearly subscription plan; AND, c). I value that Walmart does not rest on its laurels, but is ALWAYS looking for ways to INNOVATE!

2. Wal-Mart has HONESTLY gotten better with practice.

I know, I know... I can hardly believe it myself! And yet... I began using them again. Hopefully it isn't just the "honeymoon stage" ;), but everything has run pretty smoothly since we've been back together, WalMart Delivery and I. Deliveries are on-time, there have been a couple of small missing items (sadly), a couple of out-of-stock items (but these were subbed well), and NOW they have an IN-HOME option where the driver works for Walmart and can bring your groceries inside. Prices are higher than I remember and they do not have the specials on meat that HEB does, but all in all, it evens out.

STRIDES, Walmart! STRIDES. Keep up the good work and I will edit/update with FIVE, big, FAT, JUICY STARS. :)

Tip for consumers:
They've vastly improved!

Products used:
Groceries

Service
Value
Shipping
Returns
Quality
Love/Hate relationship with WalMart Grocery Delivery - mostly hate.
10/9/20
• Previous review

I have used their delivery service for over a year because it would seem that I am a glutton for punishment. It really is pretty damn terrible.

First of all, even before the pandemic, their delivery service was awful. Of course, it had not been too long before they had begun the process of implementing it company-wide, so I figured a few glitches were to be expected... only here it is more than a year later, and things (still) S U C K.

They suck SO much, that I began supplementing my delivery orders with orders from OTHER grocery services such as HEB delivery, and just today, FiestaMart through Instacart.

Sometime after our fourth or fifth 'supplemental order' from HEB, I decided to complain about the awfulness of Walmart's Delivery service and emailed WalMart's executive office, including images of our HEB receipts. I was contacted by one of the local managers who assured me that they would look into it and try their hardest to resolve the issue. They never have.

THINGS LITERALLY GO AWRY WITH 99.9% OF THE ORDERS, and one really has to stop and wrap one's brain around HOW this can be. I bet that if they TRIED to actually get it as WRONG as the normally do, they'd probably fail at that, and would actually IMPROVE, since there is no way they can get worse.

Case in point, my experience on JUST MY LAST THREE orders:

Order 1: Received only about 1/3 of what I ordered. Called in and was told the driver probably left my items with another customer and that they would send out replacements. Replacements were mostly out of stock.

Order 2: Order was placed for delivery the following day between 7:00 - 8:00 p.m. (only slot available). At 8:34 p.m. the next day, no delivery, no update, no receipt, no contact, - nothing. Called the main number and was told they were closed for the evening and to call the following day. Called the following day at 9:00 a.m. and was told to call yet again, "later", because the agent could not get through to anyone at the Pickup and Delivery Dept. (Seriously). Called again, no one at store available. Called again and asked for a supervisor, but agent said she could try to help by calling the store itself and getting the GM. Was on hold for a while, and while no one came back to the line, while waiting, I did receive a text saying that the order had been canceled by the store. What happened to my items and do I have to go through this again to receive them?... Insanity!

Order 3: (Today) Received less than half of what I ordered, but did receive an 'update' to say they were "Out of Stock" on a couple of things and could not fill them and that they would be refunded - BUT ON TOP of the not-in-stock items, MORE items were missing (had not been sent, but were charged)!

The entire thing is simply maddening.

One of the issues, too, is that I cannot CHOOSE the store I want to order from in our area, despite customer service telling me that I should be able to. I am relegated to this one ridiculously AWFUL Walmart store which has no inventory to begin with, just pages and pages of "Out of Stock" items. Then, to add insult to injury, EVEN IF something says that it is in stock and it ALLOWS you to add it to your cart, upon trying to check out, the order is normally STILL kicked back with a notice of "We are sorry, but so-and-so item is no longer available. Please remove it from cart or pick a new delivery window."! When this happens, due too a glitch of some kind, I guess, you HAVE to go ALL the way back to the beginning after removing the item, then go through the process of picking your payment method again, choosing which items you'd prefer substitutions on or not, etc., and hope that while you do that, ANOTHER item doesn't become "unavailable" or "out of stock".

NOW, if you think that's it, HA! Again, after all is said and done and your order of supposed in-stock items has been placed, 99.9% of the time you still have missing items upon receipt of your order, not due to the reasons already covered, but because simply, they WERE OUT OF STOCK.

It's almost too exasperating for words.

Hopefully someone will take this new wave of the future which is here to stay, that being GROCERY DELIVERY, and will learn to do it right, because WalMart has had nearly two years in which to work the kinks out, and they haven't.

Tip for consumers:
You my have better luck in your area. Our store is awful.

Products used:
Consumables, mostly.

Service
Value
Shipping
Returns
Quality
  • Agoodmover

9/17/23

Nationwide Movers a.k.a A Good Mover
1345 N Shepherd Dr
Greater Heights - Houston, TX *******

First of all, there seems to be some kind of disconnect between the main office and the local Houston office. Whereas the lady who answers at the main office seems pleasant and efficient enough, the gIugmeister who apparently (or more like supposedly) runs things at the local level, can be likened to what accumulates under what is under, what is UNDER, what is wayyy underrrr pond scum (and that might even be an insult tp pond scum). This guy has NO inclination on how to run a business, deal with customers, or even pretend that he knows what he's doing. He is rude, obnoxious, is probably 3-feet tall based on the dribbling 2-incher complex he can't seem to hide or get over, he both reeks and vents ("spew" would be giving him credit he's unable to garner) of disempowerment, and I'd be willing to bet his highest educational accolade earned was a green Kindergarten star for wearing his helmet properly and not falling off the short bus. Seriously, instead of taking a small situation and working through it in order to appease the customer; still making money (and not LOSING money in that he should have used the labor he obviously was paying for), and completing or fulfilling a "job", this loose-screwed nincompoop obviously chooses to alienate those he contracts to move. Trust me, you would do better to contract with a 2-year old rather than think about trusting these people with your belongings. Oh, wait! You don't NEED to trust ME... you see, if you do your due-diligence and pull them up on Facebook, Yelp, TrustPilot, SiteJabber, The Better Business Bureau (to name a few), you can also trust others who have had issues with this guy and these movers too. (Be sure to Google their telephone numbers too for some eye-openers that float past their desire to hide behind similarly-named businesses). In short (pun intended), save yourself the headache! You're welcome. (P.S. It hurts to give them 1 star. It is nearer to a NEGATIVE 12).

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En primer lugar, parece haber algún tipo de desconexión entre la oficina principal y la oficina local de Houston. Mientras que la señora que atiende en la oficina principal parece suficientemente agradable, el gIugmeister que aparentemente (o más bien supuestamente) dirige las cosas a nivel local, puede compararse con lo que se acumula debajo de lo que está debajo, lo que está DEBAJO, de la espuma del estanque ( y eso podría incluso ser un insulto a la escoria del estanque). Este tipo NO tiene ninguna inclinación sobre cómo administrar un negocio, tratar con los clientes o incluso fingir que sabe lo que está haciendo. Es grosero, desagradable, probablemente mide 3 pies de alto según el complejo de driblar de macho de "2-pulgadas" que parece que no puede ocultar o superar. Apesta de desempoderamiento, y estaría dispuesto a apostar que su mayor galardón educativo obtenido fue una estrella verde de jardín de infantes por usar su casco correctamente y no caerse del autobús para los "aflijidos". En serio, en lugar de tomar una situación pequeña y solucionarla, este tonto obviamente elige alienar a aquellos a quienes lo contratan para una mudanza. Créame, sería mejor contratar a un niño de 2 años en lugar de pensar en confiarle sus pertenencias a estas personas. ¡Oh espera! NO NECESITAS confiar en MÍ... verás, si haces tu debida diligencia y los buscas en Facebook, Yelp, TrustPilot, SiteJabber, The Better Business Bureau (por nombrar algunos), también puedes confiar en otros quienes han tenido problemas con este tipo y con estos agentes de mudanzas también. ¡Asegúrense de hacer busqueda de los números de teléfono de ellos en Google para descubrir revelaciones que sobrepasen el deseo de ellos de esconderse detrás de empresas con nombres similares. Mejor dicho, si ven comentarios positivos, asegúrense que sean para esta compañía y no otra que se parezca. La probabilidad es alta, que estos no saben siquiera, lo que es un buen "review". ¡Ahorrense el dolor de cabeza! De nada y con gusto. (P.D. Duele darles 1 estrella. El servicio de ellos más cerca es de un 12 en NEGATIVO).

Tip for consumers:
Terrible

  • Nationwide-movers-tx-6.hub.biz

9/17/23

First of all, there seems to be some kind of disconnect between the main office and the local Houston office. Whereas the lady who answers at the main office seems pleasant and efficient enough, the gIugmeister who apparently (or more like supposedly) runs things at the local level, can be likened to what accumulates under what is under, what is UNDER, what is wayyy underrrr pond scum (and that might even be an insult tp pond scum). This guy has NO inclination on how to run a business, deal with customers, or even pretend that he knows what he's doing. He is rude, obnoxious, is probably 3-feet tall based on the dribbling 2-incher complex he can't seem to hide or get over, he both reeks and vents ("spew" would be giving him credit he's unable to garner) of disempowerment, and I'd be willing to bet his highest educational accolade earned was a green Kindergarten star for wearing his helmet properly and not falling off the short bus. Seriously, instead of taking a small situation and working through it in order to appease the customer; still making money (and not LOSING money in that he should have used the labor he obviously was paying for), and completing or fulfilling a "job", this loose-screwed nincompoop obviously chooses to alienate those he contracts to move. Trust me, you would do better to contract with a 2-year old rather than think about trusting these people with your belongings. Oh, wait! You don't NEED to trust ME... you see, if you do your due-diligence and pull them up on Facebook, Yelp, TrustPilot, SiteJabber, The Better Business Bureau (to name a few), you can also trust others who have had issues with this guy and these movers too. (Be sure to Google their telephone numbers too for some eye-openers that float past their desire to hide behind similarly-named businesses). In short (pun intended), save yourself the headache! You're welcome. (P.S. It hurts to give them 1 star. It is nearer to a NEGATIVE 12).

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En primer lugar, parece haber algún tipo de desconexión entre la oficina principal y la oficina local de Houston. Mientras que la señora que atiende en la oficina principal parece suficientemente agradable, el gIugmeister que aparentemente (o más bien supuestamente) dirige las cosas a nivel local, puede compararse con lo que se acumula debajo de lo que está debajo, lo que está DEBAJO, de la espuma del estanque ( y eso podría incluso ser un insulto a la escoria del estanque). Este tipo NO tiene ninguna inclinación sobre cómo administrar un negocio, tratar con los clientes o incluso fingir que sabe lo que está haciendo. Es grosero, desagradable, probablemente mide 3 pies de alto según el complejo de driblar de macho de "2-pulgadas" que parece que no puede ocultar o superar. Apesta de desempoderamiento, y estaría dispuesto a apostar que su mayor galardón educativo obtenido fue una estrella verde de jardín de infantes por usar su casco correctamente y no caerse del autobús para los "aflijidos". En serio, en lugar de tomar una situación pequeña y solucionarla, este tonto obviamente elige alienar a aquellos a quienes lo contratan para una mudanza. Créame, sería mejor contratar a un niño de 2 años en lugar de pensar en confiarle sus pertenencias a estas personas. ¡Oh espera! NO NECESITAS confiar en MÍ... verás, si haces tu debida diligencia y los buscas en Facebook, Yelp, TrustPilot, SiteJabber, The Better Business Bureau (por nombrar algunos), también puedes confiar en otros quienes han tenido problemas con este tipo y con estos agentes de mudanzas también. ¡Asegúrense de hacer búsqueda de los números de teléfono de ellos en Google para descubrir revelaciones que sobrepasen el deseo de ellos de esconderse detrás de empresas con nombres similares. Mejor dicho, si ven comentarios positivos, asegúrense que sean para esta compañía y no otra que se parezca. La probabilidad es alta, que estos no saben siquiera, lo que es un buen "review". ¡Ahorrense el dolor de cabeza! De nada y con gusto. (P.D. Duele darles 1 estrella. El servicio de ellos más cerca es de un 12 en NEGATIVO).

Tip for consumers:
Scammers

  • Grubhub

9/15/23
• Updated review

Simply, out of the last five orders placed through Grubhub, FIVE were WRONG.

1 - Was delivered to wrong address and we could not match picture to any house, and despite letting them know immediately, they could not contact driver to at least show us WHERE he had dropped it off.

2 - Order did not go through, but they tied up pending payment off my debit card for a couple of days.

3 - Missing Flautas.

4 - 48 minutes late. Sat there watching driver on Tracking App while they sat somewhere else, AFTER picking up our food, with our food, not delivering our food.

5 - Ordered a Double Fish Filet sandwich and ADDED a filet (three in all) because I don't like bread on mine, meaning I eat one filet and son eats the double. Received only two filets. I actually KNEW this was going to happen.

SKIP GRUBHUB.

Tip for consumers:
Do NOT recommend. We have an included membership though Amazon Prime, and still choose not to take our chances with GrubHub any longer.

Products used:
Prepared meals.

Service
Value
Returns
Quality
Insofar as these companies go...
9/5/19
• Previous review

Insofar as these companies go... Grubhub may be the best of the not-so-great.

To preface, let me state that we use food delivery services A LOT. Well, to correct, we used to use them around three or four times a week for a long time. Now, we're down to maybe once a week to two times every three weeks, if that. We've decided, for the most part, that ordering through these services, is just generally NOT worth the frustration which almost invariably accompanies the orders.

That said, Grubhub deserves a "shout-out" for being the very best out of the terrible ones we have used, which include: (Grubhub), Doordash and UberEats.

In regard to prices (I've literally started orders for the same items at all three, at the same time, and have compared totals before check-out), we've found that dollar-for-dollar UberEats is always higher than the other services, and Doordash is just about the same as Grubhub, unless you are using the Doordash Pass which makes it just a bit cheaper IF you do not factor in the cost of the Doorash Pass itself.

The difference is in the drivers, service, restaurants they use, and ultimately, with their CUSTOMER SERVICE.

While I have heard that the drivers trade off and sometimes work for two companies at a time, I've always found that the GrubHub and UberEats drivers are the best and most accommodating when required (although I strongly suggest that the best practice is not to request special delivery instructions as a norm, in order to 'not tempt fate', so to speak). "Keep It Simple" is the best practice in terms of delivery instructions.

In regard to selection and number of restaurants, it is a toss-up between UberEats and Doordash. These two pretty much offer menu selections from the same restaurants, give or take a couple. GrubHub, unfortunately, falls somewhat short (at least in the Houston market) in regard to restaurant selection although in the past year we have seen good growth with them.

The deciding factor, at least for us, boils down to WHO GETS IT RIGHT most of the time, and in this case, it is definitely GrubHub.

Seldom, upon ordering with GrubHub, have we had an order arrive with missing or incorrect items, which HAPPENS ALL THE TIME with Doordash, and a lot with UberEats. While it has occurred with them, and there was also one occurrence where the order did not arrive at all, Grubhub is quick to offer a refund or credit AND the scale of what was missing or incorrect, was nowhere near what it generally is with the other two. In short, GrubHub's Customer Service, in comparison to the other two companies' Customer Service, is LEAGUES better.

In closing (and I may be repeating myself from another review), I have to say that it is MIND-BOGGLING (and not in a good way) to me, just how many companies stay in business (and some actually flourish) while offering the customer so little for the money that is traded for their goods and services. Or, worse yet, how much these companies spend in advertising to attract customers, yet put zero effort into KEEPING us customers once they do 'get' us. One of the reasons this happens, however, is that we, as customers, keep rewarding these companies with our business, or we fail to reward the companies who try to do it right. (I know that I am personally guilty of this). We need to remember, that we, with our wallets, VOTE for which companies stay around. Conversely, what these three companies in particular, should remember, is that if a customer has to go through an unpleasant experience, such as invariably having to contact someone in Customer Service every time we order through them, then sooner or later, we'll just STOP ordering altogether.

With that being said, if you're like us, and sometimes just NEED to have it brought to you, I highly recommend GrubHub. Chances are that upon delivery - in comparison to ordering through one of the other options - you won't be spending the next twenty minutes on the phone and frustrated over items which were left off the order.

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EDIT: As clarification, items left out, not credited back, etc., are the restaurant's fault, yes; but it is also something the delivery platform needs to deal with (with the restaurants and at the root level) and be accountable for with their customers. If a restaurant is aware that the delivery platform does nothing to remedy the issue, the less they'll care about getting it right.

  • xFinity

9/15/23
Verified purchase
• Updated review

In the desire to save money by automating, Comcast / XFinity is shooting itself in the foot.

ALL THOSE YEARS of NURTURING REAL CUSTOMER LOYALTY... only to nonchalantly now pull the plug on that loyalty by trying to implement the ATROCITY that is their new XFinity Assistant platform... is DISASTROUS.

That they KNOW that this "Xfinity App" falls short in every which way imaginable, and that they don't CARE, and still try to PUSH its use ad-nauseum, is both grotesque and heartbreaking.

There is NO WAY to connect to a live agent without first jumping through a myriad of entangled hoops and dead ends. By the time this XFi App has reverted you to through the same three questions at least a dozen times only to put you back where you began... you have gone past the stage of wondering if AT&T will be a better choice and can only concentrate on how FAR and FAST Comcast is falling and failing. Seriously, this step WAY backwards that Comcast / XFinity is taking with this App, is no less than an insult, both to consumers who are paying ever-rising costs on service and equipment, and to employees who are being let-go in order to be replaced by the MOST substandard of customer service applications.

Well, needless to say that no one ever, EVER, REMAINED successful by underestimating the desire people have for a smooth transaction involving those with whom they do business. The XFinity App is a joke, and there is no place for jokes when customers need matters resolved. Something this joke of an application simply cannot do.

Tip for consumers:
Loved them, but they had a mid-life crisis. :) I won't stick around for much longer unless they get rid of that XFinity App they're trying to push on people.

Products used:
Streaming, Mobile and Internet services

Service
Value
Returns
Customer Service = Hit-or-Miss. Rental Equipment = WORST. BUT in the end, they always make it right
9/5/20
• Previous review

We have been customers for TWELVE years (although through an error of theirs, their records only reflect eight years), and for the most part, XFinity has proven good enough to retain our loyalty.

Here's the good and the bad, as we've experienced it. (Long read, but hopefully useful).

First of all, the error in which we only show up as customers for eight years instead of the actual twelve. It's not a big deal, but it does bug me. Along the same line (minor issue) is the fact that until recently, agents INSIST we've used our own router when in truth, we've always rented it from them. That is, until I told them: "Fine. You're right! We have our own, so please REFUND ALL the rental fees we've paid you until now." :) They straightened it out after THAT.

Now, a real issue, more problematic, IS their rental equipment.

BAD:
When we first became customers, we purchased a router from their site. When we received it, they said it was not compatible because their server applications had changed. They instructed us to take it to one of their stores where they would swap it out with one that worked. WELL, 'work' is a relative term, apparently. Since then we've had to replace (swap out) close to twenty routers. In short, their equipment SUCKS. They rent out cheap plastic routers which are refurbished over and over and over and over and over, and eventually, ALWAYS eventually (not a typo), cause lags and disconnects. THEN, the inconvenience of having to either visit a store to trade it in or wait by the mail for another of these cheap, plastic routers which has been refurbished over and over and over and over and which will eventually do the same, is just ridiculous.

GOOD:
Their website design and their XFi App are great, especially when compared to AT&T's. (We have a TV and low-speed Internet bundle for my granny's house with AT&T and their site design, speed and navigation is AWFUL).

Their PRICES for internet service, are also relatively good. They are comparable to other major ISPs which in turn keeps their prices reasonable, at least in our area. I believe that this is because AT&T (their major competitor where we live) has FINALLY begun to offer comparable rates for similar speeds. In fact, with both companies going Fiber and Wi-Fi 6, it will be interesting to see who customers veer to.

HIT-OR-MISS:
In that vein, (realizing that customers will probably go with whoever offers the fastest speeds [Fiber, 2Gb, please] for the least cost), CUSTOMER SERVICE will most likely be the deciding factor, and with XFinity, it's pretty hit-or-miss. Sometimes you get lucky and get some of the most professional, courteous and KNOWLEDGEABLE agents ever, and sometimes they are downright terrible. IMPORTANT TO NOTE HOWEVER, is that when XFinity 'does it right', they really do it right, meaning that they bend over backwards to resolve your issue, issue credits when warranted, waive delivery/shipment fees on failing equipment, etc.

For example (long read/shorter version, below):
Until a couple of weeks ago, we had a 200Mbps plan with XFinity, and switched to a 600 Mbps plan, but have only been receiving speeds of UP TO 44Mbps!

When I phoned XFinity about it, the CSR told me that 'that happens' when using wireless connections and that I need to connect via an Ethernet cable. I explained to him that while I was AWARE that a wired connection is faster than a wireless one, that I've used wireless during ALL the years I had been with them, on every plan I have had with them, and with EVERY plan I got more or less the speeds that we paid for, except for this time. I also noted how even using the wireless connection we are, it should not account for THAT severe a loss in speed, especially given past connection speeds. I additionally asked how in the world he thought that I'd be able to run three or four Ethernet cables across my house. He then made an appointment for three-days out, for a Technician to come to my house and troubleshoot our connection. A day after speaking to him and making this appointment, I missed a call from their "Elevation Team" which left a message saying that they were calling because they "can often help on many issues without having to have a technician come out". I phoned back and reached someone who I literally could not understand. I am in no way saying that to be mean or to come across as a bigot or anything along those lines, I just could NOT understand what they were saying. And it isn't as if I haven't been on calls with people from other regions or countries before, it seemed to be just this group! FIFTEEN minutes into the call, and getting nowhere, I just hung up. I felt bad telling the agent that I could not understand her, so I hoped that she would think we just got disconnected. I called back. And... SAME THING. It happened over and over. I even switched phones thinking it might be my phone. At about the fourth agent, I told them at that point: "I am SO sorry, but truly, I am having difficulty understanding what you are saying. I will call back." The next day, I tried again today and was hung up on four times. Maybe they thought I was a robot, having called in 5-6 times the day before. I switched phones yet again and then reached someone who I thought I'd stick with, no matter what. The problem? This guy literally did a 'reset' on my router and said that the technician tomorrow would troubleshoot and fix the problem. I asked him: "But aren't you supposed to try and help so that the technician doesn't have to come out?" He said he had reset that line and that the Tech could try and do more.

I understand companies wanting to save money, but come ON. This is your "Elevation Team"?

Shorter Version:
Wrapping up, a couple of customer reps have said that on their end, they show we have "leakage" somewhere. One technician, however, came and went without saying anything. The other technician that came out said he tested everything outside of the house and that he can say almost positively, that it is the router. Yes, you got it: THE RENTAL EQUIPMENT! (See my comments regarding equipment).

/sigh

He said that, unfortunately, he did not have any routers in his truck to switch it out with, and that for the past couple of months they've seen a big shortage in equipment (thankfully, it seems as if they are finally phasing out their old equipment) and that he'd put an order in for one to be sent out. This morning I phoned to be sure that had been done (it hadn't), but it was one of those "HIT" occasions where I reached a terrific agent who said he'd overnight one out and offered a small credit on the account. Small things, but at least they care enough to do it.

  • Albertsonscompanies

5/9/23

Based on shopping delivery of groceries from their retail grocery chain "Randalls", I would feel comfortable in advising buyers to steer away from other chains the Albertsons parent company owns.

- Their online ordering navigation is basic/pedestrian, at best.
- Weekly Ad 'specials' are NEVER in-stock. It's more to just get you in the store or to order.
- Corporate Customer Service is trash
- Unlike other Grocery services, they do not substitute well, meaning:
If you order an online item which shows to be in-stock, when they sub, they will charge you the sub price, and the subbed item is always greater (sometimes much greater) than the original. Ergo, post a sales price, not have it, have customer order next item up, not have it, sub it with premium-priced item... Hey, made a lot of money in bait & switch sale!

AVOID.

Tip for consumers:
Have dealt with Albertson's Customer Service Reps and Randalls (Albertsons-owned) employees and online ordering system. Review is based of these interactions.

  • Shipt

4/15/23

I know I sound frustrated with our ongoing experiences in simply trying to save time by having groceries delivered - and I am, frustrated. Having ordered from Randalls earlier, and our order having been delivered sans several ordered items (and no text or email saying anything was out of stock), I chose to look for other options.

I found "Shipt", which ironically, is one "p" away from the truth of the matter.

Now, at this point, being what I would call an 'expert' at the delivery nightmare, I had my doubts. Shipt is too much like Instacart (which has its issues), but seemed more streamlined and ALMOST too good to be able to pull off "delivery done right". Still, I'm an optimist. :) I joined as a Shipt Monthly member (which was easy to do because it asked if I wanted to join under my Google Account, my Facebook Account, and another choice I no longer remember). Easy-peasey. I chose to join with my Google credentials, entered my card info. Then proceeded to place an $80.00 order.

Again, delivery windows/times seemed almost too good. Here in an hour? Seriously? 'NO, let's not do that' I thought. I didn't want my shopper to feel stressed in shopping or think they had to beat the clock, thereby possibly affecting my order. And so, I chose a later delivery time (4:00 p.m.). The system then asked me if it was "okay" for my driver to arrive as early as 1:00 p.m. Well, of course; I chose "yes".

The issue began as 4:00 p.m. came and went, and when checking, no one had even started to shop for my items.

'Okay... let me contact Shipt just to be sure that this is not some fly by night scam company who just gained access to my Google Account and my Visa card info.' I thought. I then searched for a way to do so. I was happy to see they had a Live Chat option. I entered my issue and waited. And waited, and waited, and waited, and waited, and waited. After a CSR came online, I asked for a status on my order "as the status I saw, was that no one had even began shopping it yet". They said they were sorry, and to please give them a moment... and I waited, and waited, and waited, and waited, and waited, and waited, and waited, and waited, and waited, and waited, and waited and waited and waited...

Finally, I decided to CALL Shipt, which was the ICING on this SHIpT Cake.

I reached a Brett (who I imagined to have a cigar in his mouth and a Hello Kitty rerun on his screen), and explained what I was phoning about, after which he tells me he's confused about my name since the account shows "OhGod". I explained that I joined through the Google option which was provided, so that their system was surely picking up my Google name. He THEN decides to give me not only a lecture about what Shipt is, and isn't, but a lecture on how I could have used Google to find all this out.:)

He says that (I am only mildly paraphrasing): "Shipt is available in 1,000 cities and is used by 'over 130 retailers' (LOL), and is an independent company which subs member's orders out to random people who have signed up to become shoppers in areas where they would like to shop, and who set their own schedules according to their busy lives, and who deliver groceries to said Shipt members 'within a requested time frame', blah, blah, blah...

WELL, I couldn't HELP it, but I told him that 1. I DIDN'T CARE. That I had specifically placed an order through "Shipt" and not "Some random Shipt Shopper"; and 2. 'within a requested time frame' must mean something completely different in his world.

I am happy that he acquiesced to cancel my membership account, give me my membership fee back, and Xney my still-not-shopped-for order, but STILL, poop on Shipt for establishing a business on something that cannot be quantified. For them to believe that a person wants to "gamble" on whether some random shopper FEELS like taking an order is just absurd. Unless you're paying these shoppers A LOT (and from some reviews here, it is obvious you aren't), there will be an extensive amount of 'dropped' or unclaimed orders while the consumer is left with their fingers in their mouths, wondering where it all went wrong.

Tip for consumers:
For those for whom Shipt has worked, congrats! If they had 'delivered' on their promise to deliver :), I think I would be a happy camper and they'd be my new go-to. My experience, however, was textbook: "How to Lose a Customer".

Products used:
None. Never received my order. (Do I just expect too much by simply expecting companies to do what they say and are being paid to do)?

  • Randall's Food Markets

4/12/23
Verified purchase

TL;DR Version:
- Basic/pedestrian online ordering navigation.
- Weekly Ad 'specials' are NEVER in-stock.
- Unlike other Grocery services, they do not sub well, meaning:
If you order an online item which shows to be in-stock, when they sub, they will charge you the sub price, and the subbed item is always greater (sometimes much greater) than the original. Ergo, post a sales price, not have it, have customer order next item up, not have it, sub it with premium-priced item... Hey, made a lot of money in bait & switch sale!

----------------------------------------------------------------------

Really, really long version, but worth the read.:)

I was a Wal-Mart grocery home delivery annual subscriber for almost five years (all of which I regret); and used H-E-B grocery home delivery for almost two years.

Wal-Mart is, unsurprisingly, bottom-of-the-barrel TERRIBLE;... and really, how can it NOT be? You barely have functioning individuals who probably do not want to BE there (sorry if that sounds terrible, but have you been at a Wal-Mart lately?), working IN-STORE for a greedy, penny-driven company that doesn't care about them. Imagine these same individuals trying to handle the time-sensitive coordination of getting perishable items from the store, to your door. It's impossible (and I kind of don't blame them). As for H-E-B, well, you'll just have to read my overly long review about them.:)

This being the case and faced with having to either order from Amazon (which just raised delivery prices and are often out-of-stock), or having to take time from our already busy days to go shop brick & mortar stores, I thought I'd try out Randalls home delivery.

To begin, Randalls offers both monthly and annual subscription plans AND a one-month free trial, plus discount coupons toward your very first order. The plans alone are an excellent reason to opt for Randalls, because H-E-B only offers PAY-per-DELIVERY (which does NOT pan out when they seem to be out of stock on so many items and you have to place orders over and over again). Also, the plans pretty much mirror those of Wal-Mart, without BEING Wal-Mart. WIN!:D

Right off the top, the thing I personally found WONDERFUL about Randalls is that EVERY bowl of fresh-cut WATERMELON we ordered/purchased was simply amazing! Just DELICIOUS! As a measuring point, Wal-Mart's fruits are TRASH (can I say that here)? They're awful. It's as if Wal-Mart buys the castoffs and what other retailers don't want, then turns around and makes the consumer feel special by selling it to them 'on sale', but still overpriced for what it is. H-E-B's are only slightly better than Wal-Mart's, but better, no matter how slightly, IS still better. H-E-B's problem is that they too are very dollar-driven and it is APPARENT that they mix in less-than-stellar fruit, along with better fruit in the fruit bowls they sell. As such, it's a gamble as to just how MUCH 'good' fruit you'll actually receive, and whether that particular buy will be worth it. Randalls, though, ahhhhh. Suffice it to say that out of the numerous bowls of watermelon we ordered, none made it to the next day. :D YUM!

In addition to the fantastic watermelon, Randalls also made sure that ALL our groceries were packaged excellently and that they arrived at perfect temperatures! So, not only was our fruit received at a perfect temperature, but our milk was COLD! On our first order, the beef was nice and red, the wings smelled great, the cookie dough was chilled, and oh - the Kaiser rolls seemed newly-baked and delicious and lasted a while.

All-in-all, pretty great, right? Well, mostly.

Now, on to the not-so-great.

Back to fruit for just a second. While (for the last time, I promise), their watermelon was something to write about, BOTH the strawberries and cut cantaloupe were NOT. The bowls of fresh-cut cantaloupe and the packages of strawberries we received boasted of SUCH AMAZING, BEAUTIFUL colors that our mouths watered upon seeing them (can you tell we love fruit)? Lol. They were all, however, inedible and went into the trash. They were rock hard and not at ALL sweet. Not even the dogs wanted to eat them although I did try sneaking some tiny pieces into their food before we opted to just throw it all away (around a good $24's worth too. SAD). What weirded me out a bit, was wondering HOW that fruit could be so GORGEOUSLY colored, and taste so bad? Is fruit being colored now, or 'engineered' to look like these did? Seriously, color and taste in no way matched.

Another issue I found is that Randalls online coding is maybe(?) fined-tuned toward their phone App. (can't say for sure as I have not tried it), but on a laptop screen, it is not the best. Both, product images and text are way too small, and the navigation is just... poor. The Search function is not the greatest, although not poor, but probably loses them some sales because it does not pick up all options for a search query. For example, "seedless watermelon" pulls up only whole watermelons (and an eggplant for some reason - lol), not cut watermelon in bowls (possibly because the ones in bowls are not seedless). A search for "gallon water" pulled up two FEWER gallons of water options than did just "water". There were other such instances too, although I don't remember all to list (and I'm already writing a book instead of a review). So, a minor issue, but one which should be corrected because it HELPS us consumers in choosing what we want, without WASTING PRECIOUS TIME in having to correct or play with our search terms.

Their Substitution 'picker' is also a bit pedestrian. While thankful that they even have it, it needs to be perfected or just done away with. In it, they give you the option to choose a substitution in case something you order is out of stock, but there are only a couple of sub options for each item - most of the time being nothing you would choose to sub with. Their accompanying "Notes" section limits you to too few characters. They should do away with the sub picker and INCREASE the character limit in their Notes section. In fact, that is how H-E-B does it.

THE MEAT OF THE MATTER:
In as far as substitutions, unlike both Wal-Mart or H-E-B, the item they substitute an out-of-stock item with, is billed/charged at the regular price, instead of at the price which you thought you'd pay for the item you originally chose. This, to me, is SUCH a gray area, especially BECAUSE they seldom have the products listed on their weekly ads. In as such, who is to say it is not purposefully structured to lure you in with $.50-cent mangos or $1.98 Campari tomatoes, only to then send you and sell you their $2.00 mangoes and $.99-cent Roma Tomatoes (Campari tomatoes you are NOT, Sir Roma!). As you can see by my example, it could work either way, but still, the price model that the other stores offer seems much "cleaner" in that YOU order an item that THEY say IS in stock, and if and when it proves NOT to be in stock, it is THEIR 'duty' to replace it with a comparable item at the LESSER cost, being that which you chose the original for (because choosing an item very many times involves PRICE), or the price of the substitution - whichever is lower.

On our first and second orders, some marinated chicken wings were not only half out-of-stock, but on the second order, a few tasted like CLOROX or some other cleaning agent (I am NOT kidding and I am guessing someone cleaned the area they cut them on, or it spilled into the marinating bowls). Something was really 'off' with them.

On our third order, all the beef product was out of stock (like in cart, ordered, not delivered out-of-stock). Not TOO bad for me, as I am trying to eat more ethically, but a problem for my husband. /Sigh

On the last of our orders with them (meaning VERY LAST - as we will not be ordering from them again), we ordered three trays of meat which were to average $26. Now, I have shopped DELIVERY a LONG time, so I knew they would be heavier than estimated for or averaged, so I calculated that in total the meat alone would be along the lines of $32-$40. I kid you not, that when they arrived, I was charged $66.08 for the same meat! When I called to inquire on what had happened, not ONLY did anyone not "know", but the Albertson's (parent company) CSR argued that it was their pricing and sub procedures that accounted for the difference in price. REALLY? Soooo, they can charge anything?

LASTLY, apparently, Randalls uses (ugh) DOORDASH (double ugh) to deliver. Now, I am okay with Doordash drivers when they're delivering food my hubby and I have ordered ON Doordash, but for grocery deliveries THEY ARE THE ABSOLUTE WORST. Wal-Mart uses Doordash for their grocery delivery - enough said. Nope, NOT enough said. I cannot EVEN begin to tell you the times I had to go running up and down our block to see what neighbor's door our Wal-Mart groceries had been left at, only to realize that some of those times, the driver had run away with our groceries or left them somewhere near our garage (which is on the other side of our house), once at the curb, and once on our driveway. LOL! Now, I am not sure WHY (being that I'm pretty certain drivers are chosen from the same local pool of our city's drivers), but what H-E-B absolutely EXCELS at, is that they use "FAVOR" delivery drivers, and they are the BEST! The first time I ordered through Randalls, I left a note to please place our groceries behind a gate we have that is about 2' or 3' from our front door. Well, this 'genius' (Randalls' Doordash driver) leaves the groceries at the gate LINE (not even 'behind gate') and could not be bothered to leave them 10-inches over, against the FRONT door... BEYOND that, he leaves the gate fully OPEN (and of course, how could he close it when there were - ahem - GROCERIES in the way? The same exact thing happened the second time (grocery bags left half out of the gate, and the gate left open); the third time, everything was left OUTSIDE of the gate. HOW can one company's drivers (Favor) do it right, but not another's (Doordash)? It's MIND-BOGGLING (and not in a good way). On our last order it was raining, and I actually kind of felt bad for the guy until he phoned and hinted that he'd prefer someone to come get the bags from his car. LOL! What? He did not close the gate behind him either. :)

Tip for consumers:
What good is an annual sub, if items are out-of-stock, and grocery pricing and sales tactics appear suspect? Would not recommend.

  • H-E-B Grocery

4/4/23

I am a bit torn in leaving this review, both because HEB has its faults and because Walmart has improved in the last year. A recent issue however, makes me want to give credit to HEB where it is due.

To begin, "TL;DR" version (I can't blame you):
- Some store associates seem genuinely happy to help; others, not so much. It's a gamble as to which you will encounter.
- Store employees seem very disempowered in terms of what 'corporate' allows them to do in order to rectify simple issues on the storefront end.
- Main / Corporate / Support number operates on limited hours, and some CSRs are not helpful at all
- Company back-end coders sometimes cannot quite get digital coupons to work correctly.
- Upon release of the Weekly Advertisement Flyer, the new weekly savings/sales prices do not replicate on store servers until several hours later (sometimes until the next afternoon), meaning that prices reflected in cart are incorrect (and again, store employees are not allowed to manually correct them).
- Often, order status comes back with almost half, or MORE than half, of your order being "out of stock", but not ONLY do the items continue to be listed as 'IN STOCK' (meaning you're able to put them in your cart again), but if you cancel the entire order (because who wants to pay full delivery price, plus the driver tip, for half an order?), any one-time-use coupons are henceforth read as already used and cannot be used going forward.
- H-E-B offers NO Annual or Monthly Subscription Plan, meaning that at even their lowest delivery rate of $6.95, that's ~$170 a year (and over $300 at their $12.95 delivery window), for two orders a month - which is hardly a starting point, considering that most everyone I know orders or shops more frequently than that. Combined with products and goods being out-of-stock as often as they are (which means you would have to either travel to the store or place more orders than anticipated, this business model will eventually destroy customer loyalty as again, NO one wants to pay a delivery - AND TIP - charge, TWICE, for the delivery of the remainder of goods that STORE could not deliver the first time around
- Product selection is good, but not as good as the Wally Supercenters (of course); and, not to beat a dead point, what does selection matter if it isn't in stock?
- Overall, prices of goods are... debatable. Some are good, others just a bit higher than others, and every so often lower. Definitely, (mostly), less expensive, overall, than Randalls. More expensive than Joe Vs, Foodtown or similar. Which brings me to the final Bullet Point (although I go into more in Full Review):
- CHECK your final receipts! The math on the final receipts never seem to match either the totals when ordering or placing the orders, nor do they add up when manually adding them up. Now, I am not saying that H-E-B is being purposefully deceitful, but that they are manipulating that 'delivery or curbside prices may not be what is reflected on site or in store...' blurb (I am paraphrasing), a little too much.

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

NOTE!: Long review:

To begin, not as many grocery chains that COULD be 'doing' home delivery have opted to do it, or if they have, they do not do it as well. The fact that H-E-B had those Texas-Sized melons to get in the delivery pool with Wal-Mart (insert Jaws theme), is very brave. I would say Kudos for that, but they know that DELIVERY is the FUTURE. Just as with 'smart' devices (bulbs, plugs, etc.) and knowing they will be the norm, HOME DELIVERY has long-since been set to be the biggest game in town. The ONLY reason that it has not achieved the heights and all-around encompassing acceptance and use it should already have by the general public, is precisely BECAUSE of all the issues I have listed in my bullet points. Still, that H-E-B is pushing forward is noteworthy.

Secondly (and this from someone who normally HATES store-brands), while H-E-B carries all the big brand names we're all familiar with, its own H-E-B "branded" items such as Heritage Farms, Mi Tienda, H-E-B, & a couple of others I may be forgetting, are actually pretty great-tasting MOST* of the time! In fact, MANY of their store-branded products, not just food items, are even BETTER than name-brand counterparts. Both their cold and hot deli choices, and their bakery goods are generally DELICIOUS; bread crumbs, tortillas, seasonings, trash bags, storage bags, ice cream, certain cereals, OTC meds, even frozen foods - if you normally buy it, chances are that H-E-B has its own version - and chances are that it is really good if you're willing to try them. *(Oh, just not their Pound Cake - stay away from their H‑E‑B Original Pound Cake; it's crusty, funny tasting and awful). With prices being what they are, I am sure that such quality (again, xney on the pound cake), store-brand selections would appeal to many.

The downside to the self-branded choices, is that there are several ways in which you can see that H-E-B is JUST a company like any other and it REALLY looks at its bottom dollar. For example, to save money (or at least I think so), they completely ruined a couple of excellent soup choices almost a year ago by completely changing their recipe and making them unbuyable and obsolete. The other thing, and perhaps this is just me, but I feel as if they are PURPOSEFULLY "TRICKY" with the wording on their LABELS! "BPA not intentionally added" of course does NOT mean that it is BPA-"free". "95% Chicken *excluding water*", of course, means it is NOT 95% chicken. Their "Ingredient Disclaimer" which reads: "Actual product packaging and materials may contain more or different information than that shown on our website. You should not rely solely on the information presented here...", leaves just a hint of WHAT the HECK? :) Still, as long as you are a smart consumer and read through the ad-speak, you can find good deals on their brands which are generally somewhat (sadly, not overly so) less expensive than most brand-name items.

Lastly, one of the BIGGEST reasons why H-E-B DELIVERY is SO MUCH BETTER than Wal-Mart, is because H-E-B does NOT use AWFUL Doordash to deliver! (SEE MY NEW CAVEAT AT THE VERY END OF PAGE)! They use "Favor"; and yes, it's kind of weird that there should be SUCH a HUMONGOUS difference in the actual act of delivery, seeing as drivers are probably picked from the same local pool of drivers, but FAVOR (another heb company) is a MILLION times better*! *AGAIN: (SEE MY NEW CAVEAT AT THE VERY END OF PAGE)!

Now, for the not-so-great. H-E-B offers digital coupons. I would shop them a lot less if not for these coupons. BUT, they seem to raise the price of the item for which the coupon is set (just by a bit) before releasing the coupon. You also cannot normally use them the morning when they change out the weekly specials, and the employees cannot simply incorporate the deduction into your order if they fail to automatically digitally apply. Worse, sometimes, the math just isn't right even after applying them. In fact, the math on the entire order sometimes feels 'off' on the final receipt. (See Images). In terms of these coupons, if you use a "Limit 1 per Customer" kind, versus an "Unlimited Use" one, and you happen to cancel the order, you cannot use that coupon again (even though you canceled the order and did NOT use it), because the system sees it as already-used.

This leads us to a recent personal experience. A store associate who I will call "K", and I, have spoken on many occasions beginning when I started ordering from them and was still learning the "H-E-B ordering ropes" (such as the coupon issues; the no weekly sales items until several hours later; the not-yet-mentioned way to best request substitutions instead of choosing "do not substitute"; the few times when items have been missing; my frustration when HALF my order has been out of stock, only to still see the items still listed as "in-stock"; etc., etc., etc.). Well, the day before last something I ordered from Amazon was to take four days, so - LIGHTBULB! - I checked H-E-B and they had it, so I cancelled the Amazon order. I also purchased a few other items including $36.00 or so (I almost made it $45.00) worth of cut fruit for which there was a "SAVE $3.00 off every $15.00 you spend on cut fruit" coupon, giving me $6.00 off my order. In total, it was an $85 order to be delivered that evening between 7:00-8:00 p.m. At around 7:00, I received a text that nearly EVERY cut fruit item was out of stock and had to be removed. Apparently, the store was out of all watermelon, all strawberries, all cantaloupe...? But I did not question it. As this had happened before (half my order being out of stock), however, I DID phone the store, and reached "K". I asked that she cancel my order. All of it.

The next day, I tried calling the store SIMPLY to see if they had gotten pre-cut fruit in. I kid you NOT when I tell you that I spent almost forty minutes JUST trying to reach someone! NO one in Produce picked up, I was transferred around three times by the poor operator, and on what was to be my last call, I got lucky and an "R" answered. He was courteous and said he'd go check, after which he said they had plenty of cut fruit. He EVEN went as far as to say he'd work with the Curbside / Delivery Desk if I was going to place the order again. I said I would. I told him I would pick up the canceled order from the evening previous and just hit 'select all' and reorder. UNFORTUNATELY, upon doing so, the coupons were not working – and they should have, as they were Unlimited Use coupons, not the Limited 1 Per Customer ones. I then phoned the Digital Coupon Help Desk, but they took a while to answer the line DURING WHICH TIME I received a call from a frustrated "K". She said: "R says you were about to place an order and I haven't seen anything come in." I explained that indeed, I was attempting to, but that I was having an issue with the coupons I had used the night before. She says: "There were no coupons on your order last night." I insisted there were. She insisted there weren't. LOL! Finally, I said, "Look, I assure you that not only did I spend almost an hour last night getting the sizes and cost of the fruit bowls JUST RIGHT so that the coupons deducted $6.00, I ALSO played with getting it up to $9.00 off – before deciding NOT to spend $45 on fruit which might go bad." I continued … "NOT ONLY THAT, but I can PULL UP the canceled order and can still SEE the $6.00 deduction." I THINK where I really lost her though, was when I added that "In any logical mind, HOWEVER, it is CLEAR that even if this were NOT the case that it did not, and does not have any bearing on the order I was placing at this time and trying to apply the coupons to." I then, for good measure, sent her a copy of the canceled order that clearly had the deducted coupons she insisted were not on there. Not the greatest of experiences.

As I have said before... OUR WALLETS are much too powerful to share with those companies that spend millions on advertisements to lure you in, but do little to keep you. In other words, don't support a company which doesn't support you.

*FINALLY, the reason why I 'upped' my score, added a 'caveat' about Favor, and why the "K" issue is about erased, is this: Our house, including plumbing and electrical, is being renovated. We're staying at a hotel until work is completed. The other night we ordered $133.00 in groceries, and our Favor driver RAN OFF with them. YUP, just stole them! Being pretty spent from a new property purchase, movers, storage and hotel costs, I was SO upset that this happened. I immediately called HEB and reached "Paige". I'm pretty certain she contacted Favor and they were unable to reach the driver. Well, instead of tying up my funds, she RE-SHOPPED the order (less things which were by then out-of-stock) and had it redelivered. THAT TAKES EMPOWERMENT, decisiveness, managerial critical thinking, and lastly, humanity.

Tip for consumers:
Better than Wal-Mart delivery service, but on the whole, not yet perfected.

Products used:
Grocery and pantry items

Service
Value
Returns
Quality
  • Netflix

3/6/23
Verified purchase

Normally, my reviews are pretty long (although, I prefer to think of them as detailed) ;). With this one, I will be short: Netflix needs to REALLY get over itself. It is not the Belle of the Ball. With prices STARTING (I will explain myself in a bit) at $19.99 a month for less than what a streaming service should offer*, the term 'success has gone to (its) head', mostly fits.

To begin, the $19.99 "Premium" Plan they offer, excludes (does not include) quite a few popular films. As such, how exactly can it call itself PREMIUM? It's not. Its subscribers are simply PAYING premium rates for less-than premium service. Aha!

Let's move on, do as Netflix so obviously did when determining their plan price structure, and work backwards from there. It's as if you get punished if you choose any less expensive plan than premium. With the Standard Plan, currently at $15.49, you lose out on being to access even more films than the premium plan does not carry; and not just a handful. We're talking trains of titles. The worst part of it? Like I imagine some evil step-parent would do, the Title Icons are VIEWABLE to you, they just have a little red "lock" on them which tells you that you are not worthy, because you are not ponying out an EXTRA $4.50 on top of the $15.49 in order to access them. LOL. BAD you! :) Oh yes, and you can only watch at a max resolution of 1080p, because 4K+HDR is also reserved for the better-paying 'child'. Lol!

Don't even GET me started on the BASIC with Ads Plan! For $6.99 a month, Netflix will allow you to wet your whistle by allowing you to access some of its content, but ONLY on ONE screen and ONLY at a max resolution of 720p. Sheesh! Really? I must have some hang-ups because THIS makes me think of that same evil step-parent locking you out of the TV room, but allowing your sibling to watch with them while you to peep through the keyhole. (ROFLMAO. Okay, enough with my - I mean the kid - analogies). ;)~

Call me a bit weird, but I have a thing about not begging any company to please take my money for subpar items, service or content. "But it ISN'T subpar", you may argue, and you are of course, welcome to your opinion. However, the last time Netflix was voted the "best original content media company" was seven years ago! According to a more recent survey, Netflix is losing customers by the bushel and now has the "lowest percentage of satisfied subscribers based on the value they receive from the service".

By "settling" or going along, WE consumers are writing future pricing - and trust me, it's going up.

At the time of this writing, Netflix has a global paying membership of over 90 million. How can so many people be content with so little? If half canceled their service, *SEE* how quickly Netflix membership prices drop. Now, wouldn't that be SO much more entertaining to *WATCH* than a lot of their "original content"? After all, Netflix "originals" make up over 40% of its U.S. Library. Am I the ONLY one who sees that as NOT a good selling point? Just today, the top film was The Hunger Games. Great film, sure, but for $19.99, shouldn't there be more recent content which can vie with such an icon franchise?

For access on demand streaming, DEMAND better; pay less.

Tip for consumers:
Many of the same titles (excluding original content) can be found elsewhere for either less, or bundled with other streaming services providing a greater number of titles. Hulu offers great promos when you can find them and a Disney+ and ESPN Add-on (when you can find them) for just a couple of dollars! Prime video too allows you to bundle in HBOMax and others for SOMEWHAT reasonable prices. All-in-all though, all streaming providers will continue to raise prices while people keep signing up.

Products used:
Video Streaming Service

  • BathFitter

2/2/23

To begin, there are Bathfitters and Bathfitter. Bathfitter(.com) is a corporation which pretty much sells its name, to ANYONE willing to pay for it. This means that pretty much any Tom, D!ck or Harry can come into your home and say they will sell you the world, only to leave chaos, and "corporate" cannot and will not do anything about it.

In addition, even if you SIMPLY ASK for information, they will begin to SPAM you with at LEAST THREE calls a day. (Mine have lasted for over five months now, and have now died down to one or two a day). THREE calls every day! Hopefully, this organization will be sued soon as others are now being sued for (at least) spamming. I deleted HUNDREDS upon hundreds of calls, but I suggest you do not. Take images of all calls that come in.

**The Conway, AZ number in the image is Bathfitter and the other is "American Standard", which I guess is either associated with them or a company they sold my info to or from.

Products used:
Only submitted my number to request information. Nightmare of calls began.

  • TracFone

11/1/22

I've been a Tracfone customer for almost 7 years, if not more. While Verizon just bought them, they are STILL doing business as Tracfone, so I am reviewing them as such.

I used to be on a monthly auto-pay plan for years with Tracfone but after upgrading my hardware (phone) in 2019 the auto-pay never worked again and each month I would receive a reminder to pay despite promises each month that it was "now fixed". Finally, in March of 2021, I purchased a year of service through March of 2022. I did the same in March of 2022 with service through March of 2023. I also had 20k+ of talk minutes, 30k+ of text minutes and 2.36 GB of data because Tracfone always used to roll unused minutes over.

WELL, last week, my Tracfone SIM card failed. I phoned them (NOW VERIZON, but STILL DOING BUSINESS AS TRACFONE) from another phone, and what should have been an easy transaction (simply having them send me out a new SIM Card) became a NIGHTMARE. (I swear, I am not exaggerating).

FIVE HOURS on the phone with different agents (who cannot connect to supervisors, BTW) all because they could not send a TEXT message to my phone (remember, the SIM CARD FAILED). Finally, after dealing with their ridiculousness for hours on end, a lightbulb went on in my head and I decided to just log into my online account and BUY ONE. So, I purchased a 99-cent SIM Card which they SOLD me immediately. No problem.

BUT that's not all!

After receiving it and calling to activate it, I asked REPEATEDLY - REPEATEDLY(!) if there was going to be a problem transferring my 24,000 talk minutes, 33,000 text minutes and around 3 GB of data.

I WAS ASSURED THAT THEY WOULD TRANSFER OVER, along with what remained of my YEAR of service.

HA!

OF COURSE THEY DID NOT - but it gets WORSE.

NONE of the customer service agents are able to help. They are TRULY CLUELESS and the most disempowered autobots you could ever DREAD encountering. The "elevated" team members are as clueless and disempowered as the agents.

Those at the CORPORATE office (Verizon) are WORSE. There seems to be an inherent trickle-down notion that customers are GARBAGE and that they should be treated as such. I contacted the CEO and a few VPs via email (and I know the emails got through because I had an out-of-office reply on one and an "undeliverable" on another) and NOTHING. Not a word, not my minutes back.

You know what I DID get? I received a "survey" from Tracfone that did NOT take me to a survey, but rather to the "SHOP" page! How disgusting is that? While I was on their pages, I tried contacting their online chat - OF COURSE that did not work either. You have fields to enter all your information in, but "Enter" did not work nor did they have a "Submit" or "Continue", etc. button.

This company is a JOKE. Now that Verizon has purchased them, they are even MORE of a joke. Verizon offers cheap phone and customer service at premium/very expensive rates and prices for people who do not know better, and now they want to use that business model with their new acquisition Tracfone, which makes Tracfone even worse than what it was.

TRUST ME and SAVE yourself the headaches. There is a REASON for their "1" rating across EVERY REVIEW SITE. READ the reviews! TRUST THE REVIEWS. People like me are not taking the time out of our lives for any other purpose than to WARN others, and so that WE as consumers can make a difference with our wallets.

Do not reward Tracfone/Verizon with your hard-earned money. While customer service seems to have declined and deteriorated altogether, across the board, in this day and age, Tracfone/Verizon is truly among the worst, of the worst, of the worst. There ARE still other mobile phone service companies that do a HECK of a better job of providing better service than does this one, and they do it for LESS.

Tip for consumers:
READ reviews (and ratings) across various sites before signing with Tracfone (now Verizon). They are bottom-of-the-barrel terrible.

Products used:
Cell Phone Service

Service
Value
Quality
  • Pawp

1/16/22

One of our babies-in-fur (dogs) began throwing up on the evening of the 10th of January and continued to do so at various intervals through the night. At around 2:00 or 3:00 in the morning I joined another site (similar to Pawp), wherein you could chat with a vet online (which I will also review, shortly). The vet on that site was nice, but of course, she ended with "take her to the vet in the morning." I actually expected that, as no clinic is yet set up (I believe) which can offer FULL veterinary care nor can they prescribe medications, etc. I was just desperate, and needed some advice and peace of mind until I could get our baby to our vet.

UNFORTUNATELY, the next morning we were advised by our regular vet, who happens to be 46 miles from us, that they were also booked for the following three days and were then closed the next. (They are very popular due to their prices and experience, and due to the pandemic, they are now going solely by appointments). I then began phoning around and made an appointment with a vet I had never seen, who was the only one open with appointments available. He was TERRIBLE. Close to $1,000.00 and a MYRIAD of tests later, he said he "wasn't sure what was going on" and that we would have to wait for the results of a fecal exam despite me having asked if they tested in-house before booking the appointment.

There is definitely much more to it, but would be here all day so long story short, we were basically sent home to wait for the fecal exam test results. Well, after two or three days of my girl not improving, desperate, at the end of my wits and having devoured everything I could across the internet, I joined Pawp. There was originally an issue connecting to the video chat from my laptop (my settings I believe, and not an issue on their part) but I connected quickly on my phone with their phone app.

In one word, based on my interaction with both "Julie B" (over text chat) and with "Danielle O" (over video chat), Pawp is AMAZING!

While both Julie B. And Danielle O. Were great, I simply cannot say ENOUGH good things about Danielle O., who I video-chatted with. She is a person who exudes... the type of person I WANT to be. She was kind, considerate of what my pet and I were going through, she was knowledgeable, informative, caring, respectful... I could go on, but I am about to cry. In fact, the vet with whom I visited just two or three days before, could honestly learn SO much from the lovely people I "met" "at" Pawp and in regard to how to deal with both a pet and pet parent, in crisis.

In closing, I know, (at least I hope), there are those who love their pets as much as I do. To them, and everyone, really, who may need a little more direction regarding their pet's health than what a Google search may provide or to those who need the comfort of an experienced voice to help with a pet in need, I would recommend Pawp in a heartbeat! Pawp, through its licensed vets & nurses, is available 24 hours a day, 7 days a week, which I found useful since most of my video calls and chats to them and to the other site I will review shortly, were mostly mid-morning (1:00 - 4:00 a.m.), PLUS there is no limit to the number of times you can contact them AND your membership includes up to SIX pets, not just for health issues but for anything dog (pet?) related.

Lastly, I want to stress that this review is a real account of my experience with Pawp, and while, again, I do not believe that any of these sites may currently prescribe medications (especially in the state where we reside), I cannot emphasize ENOUGH just how helpful they were to me. My furry-baby-girl was in acute need of help, and they HELPED. I was offered intelligent ideas from experienced people and was talked out of near helplessness. I am SO happy and grateful to them.

Tip for consumers:
Digital (online / virtual) Pet Care

Products used:
Digital (video) Pet Care/Advice

  • MediaMonkey

3/30/21

I am updating my previous review in which I originally harped on MediaMonkey for my inability to remove the Cast option and for the inability to register a new account on its forum. It is difficult, however, to - in good conscience - leave a low rating or bad review despite its minor flaws, BECAUSE it REALLY is THAT GOOD.

Of ALL the video libraries and players I have tried, MediaMonkey does MORE - and does it better.

While it is not perfect, 1. There is no other player or library organizer that comes close to its capabilities for both PLAYING and ORGANIZING music and video regardless of whether you have 20 files or 20,000 files; 2. There's a reason it is the most popular option; 3. Once you try it, it is doubtful anything else will do.

It is sleek; streamlined; (mostly) easy-to-use; highly customizable in regard to individual needs and uses; appropriately customizable in terms of layout options; somewhat customizable in appearance/colors; excellent at handling almost every audio and video file format you can throw at it. It can find and DOWNLOAD files from your local device, a network device, from a disk and even the internet... and YES, there's MORE:

It can sync your audio, video, podcast and audiobook files to and from your Android or iPhone, VIRTUALLY** eliminating the need for that old, outdated, bloated, ridiculous iTunes!

**Note that I said "virtually". Unfortunately, MediaMonkey does not have the capability to store or manage photos. If it did, MediaMonkey would undeniably make BANK! $$$ (A program named iMazing, which I will also review, is leagues better than iTunes, but costs ~$49.99/year. If MediaMonkey got in the 'photo-syncing-game' without raising its price for MediaMonkey Gold edition, EVERYONE would drop iTunes and other such software like a hot potato. Speaking of prices, MediaMonkey standard is FREE and does practically all a basic user needs it to. MediaMonkey Gold is their paid version, and those who know me from my other reviews will know I am pretty frugal and would not say this unless I mean it: it is WORTH what it costs (currently $39 lifetime license I THINK).

Also note please, that I am in no way associated with MediaMonkey except that I have been a user for over EIGHT years.

In closing, as they say that a picture speaks louder than words, I am including images of my MediaMonkey Library. It's beautiful, isn't it?

Tip for consumers:
No manual for use, only questions on a forum.

Products used:
Audio/Video Library and Player

  • Geeni

3/28/21

I started on the "Smart Home" train not as early as some, but definitely sooner than most. The first review I left for Geeni was merited, as all I said was true (I may be overly lengthy in my reviews, but I always strive for 100% TRUTH). In fact, on one of our subsequent purchases, I received TWO 1-Plug Geeni's out of four, that did not work / connect (or even light up into pairing mode). Those, however, were the 'old days'.:)

Here we are a couple of years after my original review, and as is expected, the "Smart Home" game has made LEAPS FORWARD. Now, the question is what can you NOT control with an app or through your voice? The answer is... very little.

Geeni, as part of the Smart Home movement has also made giant strides in the right direction. Our latest Geeni gadget is a Smart Strip (named "Peripherals" in images). It is excellent, and what's best, is that it is not only compatible with the Geeni App, but it works seamlessly with the Smart Life App (aka Tuya App), which is one of the most used apps around.

There is NO WAY I could imagine going back to not controlling our electronics with our voices or through our phones. NO WAY.

The only reason I am not giving Geeni FIVE stars, is that I am still a bit bummed about the Mercury plug and the two non-working Geeni ones. I tend to hold a grudge, especially when it comes to money. (Hey, I said I'd be 100% honest).:)

・゚:**:・゚ - ・゚:**:・゚ - ・゚:**:・゚ - ・゚:**:・゚ - ・゚:**:・゚

OLD REVIEW:

Suffers greatly from 'Lack of Customer Support' & 'Did Not Perfect Device Before Marketing' Foibles

To begin, at around $12 for one power outlet and $20-ish for two (these are average prices & can vary greatly), I am not certain how economically sound this way of smartening-up the power devices in your home may be in comparison to other methods, but I became a fan of my first Geeni power outlet and so began my descent into the rabbit hole.

I will tell you about it.

I started by buying ONE Geeni power outlet for our tall, corner bedroom lamp. The installation of the outlet and pairing it with my iPhone (while not plug-and-play simple), was simple ENOUGH. I came across a couple of glitches and had to have it search and run through its installation process a couple of times before it "paired", but all-in-all, it went quickly enough.

I LOVED IT. My hubby loves it. (By the way, more than one phone can control the same devices by mirroring the phones). Aaaand, not only can we turn that one lamp on and off from our phones, but we also scheduled it to come on and turn off at certain times. Awesome!

Since we love it so much, my husband thought about getting another one to power an entire 6-outlet surge-protected strip, so we did. I purchased a "Merkury" power outlet which is also manufactured by Geeni and which is supposed to use the same app to control the device. Here is where we ran into issues.

Although we managed to confirm that both the Merkury products and the Geeni products are one and the same, for some reason we could never get the Merkury outlet to "pair" with our phones, or work.

Not only that, but customer service was pretty lacking. First of all, the directions in the package do not cover adding a new device to an already existing home setup, and their website is pretty lacking in information on it. Upon calling them, you are on hold for forever while they "LOOK" for an agent to help you. I called a total of SEVEN times connecting to a real person, three times. The first was a very nice gent who I could hardly hear and who would talk louder for only a moment after I asked him to and who then devolved into low-speak again, who had me try a few different things, none of which worked. The following real person was a lady who kept talking over me, told me to turn Bluetooth off and then (I swear I could tell), suddenly made believe she couldn't hear me, then hung up on me. The third and last time, I connected to a very nice gent (who may have been the first guy again), who I could hardly hear, and who was not able to help. After a while of troubleshooting, he suggested I take it back to the store.

SOOO, in a nutshell, while Geeni/Merkury seem to have let me down as of right now on the second outlet, being able to power electrical devices from your phone - ROCKS! EVERYONE will be doing it soon and in a few years, it will just BE the norm. Oh, and I am NOT one of those people who love their phones and do everything on them. I hardly ever surf on my phone, preferring my good ol' trusty laptop. Heck, I hardly even answer calls on my phone. Managing our lights (for a start), oooohhh, that's a different story now!

Tip for consumers:
Automation aspect of it ROCKS! Support for it, not so much.

Products used:
Smart Home devices

Value
Quality
  • Gladdendirect

2/5/21

Awfully terrible at best. A scam at worst.
-----------------------------------------------------------------------------------------
In a NUTSHELL / TL; dr Version: I HIGHLY advise anyone who is thinking about signing up for service with Gladden, to review their Terms & Conditions. They are a joke and I can practically guarantee you will not sign up with them if you do so.

Example: One of their selling points is that you can "suspend" delivery "at any time", like if "you have too many water cases you haven't used." What they don't tell you, is that you are still billed for the water you DO NOT GET / have suspended -! AND! - that they can (and will) bill you any amount they WANT for your cooler rental.
-----------------------------------------------------------------------------------------

MY Experience with them:
Their new "boxed" water is AWFUL in every way imaginable. Not only does it taste bad, but the loading of their new "boxed" water into the Cooler is a frustrating effort in UTTER futility. (Even the tape that is meant to keep the boxes together is flimsy, so you have to sometimes FIRST secure the boxes with your own tape BEFORE even attempting to load them). In fact, there are actually numerous VIDEO 'tutorials' online meant to walk you through the loading a box of Gladden water into one of their coolers in which they try to make it look easier than it is - - - which in itself should set off all kinds of RED FLAGS as to WHY one would need an instructional video to do something that SHOULD BE as SIMPLE as loading a cooler! Don't even get me started on their customer service, who, while well-trained to keep you going around in circles, is unimaginably inefficient in terms of actually actioning anything for you, the customer.

Our experience with Gladden has been nothing short of a bad comedy film.

Due to the bad taste and difficulty/awkwardness of loading the Cooler, we used much less than the three boxes we had requested upon first ordering, and had around 8 boxes of unused water we paid out of the ear for, stacked up in the corner by the front door. (THINK ABOUT THAT - we had water we would not use).

As per their Terms & Conditions, we requested for the service to be "suspended" for two months, but they CONTINUED billing outrageous amounts ($50-ish each month for three more months) and delivered THREE more 5-gallon boxes, AGAIN, even AFTER contacting them by phone and by text (they prefer text) to request that the service be suspended.

In their responses, they did not address the fact that they did not adhere to the suspensions we time and time again requested, but rather, they kept bringing up the Cooler rental.

In short, they bombard you with water you do not need, did not request or requested that they stop, then try to tell you they will continue to charge for the cooler rental WHICH you NEED because of their so-called "new" TERRIBLE boxed-water design AND for "plan fees". IT IS a SCAM - but remember - YOU did not sign anything. Cancel your bank card ASAP at the first inkling of trouble if you decide, against my review and better judgement, to go with them! You'll thank me.

Lastly, worth noting is that most of their positive reviews are fake. I found three on Yelp and two on TrustPilot which used the same pictures and reported them and they were taken down. Many of their distributors work on commission, so the adage BUYER BEWARE is especially noteworthy when dealing with this company (who by the way lost their ability to use GladdenWater for similar bad practices).

Tip for consumers:
Read their Terms and Conditions!!!

  • YouTube TV

10/22/20

KUDOS WHERE KUDOS ARE DUE, AND THEIR SPORT CHANNEL SELECTION IS "GREAT"
Sport channel selections are top-notch from what my husband and brother-in-law don't say. (Get it? They don't say, because they're too busy watching them). In all seriousness though, they are thrilled with the selection, and in-between manly grunts and chili fries, they have voiced their sincere approval. YouTubeTV, from what I understand, beats ESPN in a lot of ways.

REGULAR TV CHANNELS
I have binged so many past Cake War episodes that I think I gained five pounds just watching. Now I just sit farther from my screen. ;) Lifetime, however, is not included, and I'm addicted to one of the shows on there, so that's a miss. Edit*** Earlier broadcasts can sometimes not be easily re-watched. Example: HLN is presenting excellent coverage on the George Floyd case, but upon missing one day's coverage, neither that day, nor any previous days (termed Episodes on YTTV's Site), were available to view).

TOO MANY ISSUES with MOVIE SELECTIONS
While YouTubeTV offers a better SELECTION of more current / newer movies than Flex or Peacock or Tubi alone, because they pull them from each of those platforms, their collective offering is pretty solid, although not excellent. PROBLEMS include:
1. Normally, their featured films are "UPCOMING", meaning you need to wait a day or two for them to begin streaming. SO, you click on a featured title expecting to view it, only to find out you have to wait days for it to come on. (Seriously, Youtube, whoever came up with the idea to tease, or not 'deliver', something we are specifically clicking on and prepared to view, only to be told it is still not playing, should be fired.
2. With movie trilogies, sagas or franchises, only a fraction of the complete series is normally included. Sometimes it is a good fraction, but still a fraction. Example: 19 out of the 23 Marvel Franchise films.

PLATFORM
The platform itself is bulky and not very user-friendly. It loosely resembles the regular YouTube channel rather than other streaming services, which is okay for YouTube, but not for a streaming service. It needs a complete revamp in several areas to do with searching/finding. For example, if you want to watch Fox or CNN, or whichever your cup of tea may be, you can search for either, but the results are much too broad or too few, confusing, murky, not very descriptive, not laid-out well and most of all, mostly not playing even if you specifically search under "LIVE TV". Definitely another miss.

VPN
YoutubeTV will refuse to work with a VPN, and that is a major con for us. More and more of us have moved toward using VPNs for online security and I sometimes like to use social media while I have the TV on in the background. With YouTubeTV, you cannot run a VPN without it refusing to connect. Huge miss.

COST:
I am frugal. I like good things, but I love good deals, and the fact that we're paying almost $76.00 a month for this service, bugs me enough to where I am keeping an eye out for alternative options, one of which is HULU, who offers ALMOST the same number of channels for $10-$12 LESS a month. "What's $12?", you may ask. Well, it's 3 gallons of milk, two quarts of Baskin Robbins mint chocolate chip ice cream, a co-pay on a prescription, the difference between an older model and newer model external hard-drive on Amazon, a dog toy which will last for a week in this home, and enough to gas up my car for 3.5 visits with my grandmother. On the other hand, can I really put a price on seeing my husband happy after a long day's work, relaxing on a plush leather recliner and watching his favorite NFL team score a touchdown while he waits for a slice of my latest cake-decorating masterpiece?

It's a tough call, but in a nutshell, if we could find a streaming service which offers the same channels for less, we'd move quickly. YouTubeTv while plentiful with CHANNEL SELECTIONS lacks way too much in other departments to win over our loyalty.

Tip for consumers:
Site needs work / upgrade / revamp, and price needs a cut.

Products used:
Live TV / Movie Streaming

  • Epson America

10/14/20

Without exaggeration, since buying this printer at the end of JULY 2020, I have needed to contact Epson each and every time I have needed to print.

Each
And
Every
Time!

I am beyond frustrated with it and want to throw it out the window, then run around the house to go stomp on it for good measure.

HOW can we be so advanced in so many areas, and yet Epson's connect and print technology is still so outdated and crappy? SERIOUSLY, you'd think that with the EIGHT different bloatware programs their "lite driver" (I'd hate to see the non 'lite' one) installed on my system, ONE of them would actually be able to communicate with the printer, but noooooooo!

After being on hold with them for 27 minutes, someone just picked up, then hung up. #&%@$@!
After finally reaching someone and after an hour and one minute of 'troubleshooting', I was transferred to a supervisor, and then a Level 2 Escalation Technician... THE very FACT that they need Level 2 Escalation Technicians FOR SIMPLE PRINTERS, ought to tell you something.

Stay away from Epson printers.

NOTHING worked, so DID indeed throw it out the window after Epson did not even offer service or replacement on a practically NEW unit.

Let me reiterate:
Stay away from Epson printers!

Tip for consumers:
Terrible product and terrible customer service.

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