I purchased a ZTE Z9 mini from them after 3 weeks of not receiving my phone I sent a support ticket they said to verify payment they needed a copy of my license, Passport and Credit card to verify that it was me requesting the purchase? Are you kidding me, PayPal is not verification enough. I then went through PayPal to get my money back. These guys can take your information and probably make fake ID's and credit cards and ruin your life. Check out www.itslelectric.com that site is real and has cool stuff.
Dear JASON,
Thank you for taking your time to write your review. We really appreciate the feedback.
We want to offer my sincerest apologies to you for the issue.
Firstly, we need to clarify that:
Usually, to guarantee seller and buyer benefit, our financial department need to confirm the real some necessary identification. If the payment information was not matched with the identification or the Counterparty Status is unverified, this may lead to card fraud, if our customers are not willing to offer us the information, we will full refund to avoid more dispute due to the illegal using others card to pay to protect our real customer benefit.
Would you please give us your order number or the ticket number? We would like to check the details for you.
Thank you again for bringing these matters to our attention.
Best Regards
Customer Service