I ordered chairs from this company on 1st September and they sent chairs with wrong colour legs. I contacted them and very quickly they apologised and said they'd replace. 3 weeks later I still have no replacement but have been lied to several times about the replacements being on the way. After dozens of phone calls and more than 20 emails I have decided to contact their suppliers direct. They were very helpful and told me categorically that they never ever received a replacement request from Worldstores! I challenged them and have not had satisfactory answers. Fortunately their suppliers are more sensible and have sent the legs to me themselves, hopefully this time they'll be the right ones. Apart from all of the inconvenience of having to deal with this mess up by Worldstores, we have been unable to use our meeting room since the 1st of September because when I ordered them I was told that they were in stock and would arrive the next day. They didn't it was a few days, but that seems inconsequential now! So I threw the old chairs out and awaited the new ones. 3 weeks later and still waiting!
My advice would be to steer clear of this company. It kinda feels like a fake company who don't really have anything to sell, and when they mess up just don't handle it properly. If they get it wrong you will wait weeks and weeks to get a replacement, which is ridiculous given that a new customer will get a next day delivery of the items they are supposed to be replacing for you.
I have dealt with poor customer service before but this company take the award for the most ridiculous and the most challenging.