Jason R.

I bought a motherboard from Mercari--first purchase. Motherboard arrived 5pm Thursday and first thing Friday morning I took it to the computer builder's shop to have it installed into my new build. I received a call on Monday from my builder to tell me the board is dead. There is no outward appearance of damage, but the board is dead. In the world of micro-computing, this is the case with defective items 99.99% of the time.
I started the return process immediately and had to provide 8 photos of the item. So I called the builder and asked him to please take the photos. He reluctantly agreed.
I get a message from "Cha" from Mercari asking for more photos to prove its defective. Now I have a choice, drive 45 minutes to my builder's shop, take 10 more photos of nothing, drive 45 minutes home to send them to Maercari and hope for the best? Non-sensical ridiculousness. I'd rather lose $150. Last time I ever buy anything from this site