Javier C.

DON'T BUY FROM THESE PEOPLE!
ATX, if you're going to offer replacement power supplies, then make sure to look at manufacturer computer cases and find out if what you recommend will actually fit. I have 3 Dell OptiPlex GX260's with same computer case (shell) and the replacement power supply you sent me will not fit, the power connection isn't even on the correct side and will be covered up with computer case. See attached pics, 1st photo shows original power supply on the left, replacement you sent me on the right, 2nd pic shows how power connection on replacement power supply would be covered by computer case. I can't flip it or place it upside down as you recommended, even after I sent you pics you still can't see the issue I'm dealing with. The actual replacement that your website is out of inventory on would have been a proper fit. After discussing this with Lisa multiple times, not only did she take days to respond or didn't respond, I had to call her to follow up and really didn't do anything for me. I finally just gave up and asked for a refund, then she tells me I have to pay for return shipping (which, ok I can do that) but then she tells me I'll have to pay a 20% restocking fee! Are you kidding me? Why do I have to deal with a restocking fee on a unit you sent me as YOUR recommendation for my computer? I can understand policy, but there are times when customer relations is more important than policy! It's beyond me that you don't see an issue with your handling of this. It was not my mistake that I selected the wrong power supply, it's what YOU sent me, and you said it would work, that wasn't my mistake but yours. For sure, mistakes happen, but it's how you correct it that matters! Lisa was totally unapologetic and refused to see things from a customers perspective. If anyone reads my lengthy comment, don't buy from these folks unless you're absolutely sure their recommendations will work for you because they really don't care whether they do or don't!