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Booked Royal Reve hotel, Secunderabad for 2 nights thru #goibibo. Room with dirty toilet was provided. On discussing with Manager, was told that for online booking we keep separate rooms and for walk-ins we have separate rooms. Steps near the toilets were slippery, hence checked-out in 1 day itself.
Royal Reve Hotel refused to refund the amount for 1 night. Goibibo too took the side of the Hotel and refused a refund.
In future, please BE CAREFUL before booking any hotels through GOIBIBO... You will end up with a sub-standard room and no refund!
Tip for consumers:
Use some other site
Products used:
Hotel Booking
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Secured my travel under 2x policy but I wasn't aware that it's a total fraud. My trip was...
