Jean B.

It was fine - I knew exactly what I was looking for, so that was easy, and the rest of th process was clear.

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M Stewart
15 reviews
1 star: Bad
Just now
A shameful ripoff, preying on people who need a certificate urgently. Do not use.

Express Vitals - charged £65, certificate not received 6 weeks later.
Surrey County Council - charged £11, certificate received in Scotland 5 days later, during the height of the Covid crisis.
This company is a shameful rip-off, completely devoid of any ethics. Before you pay, you are told you have qualified for "Fast Track - Free!". Compounding the name of "Express Vitals" everything is intended to imply that you will receive your certificate faster than if you went straight to government yourself.
None of my emails questioning what "Fast Track" actually meant elicited an answer - just a whole load of irrelevant guff - and an invitation to pay an extra £40+ to have my certificate sent express. £40! Look up the prices for Royal Mail track & trace next day for a single sheet of paper!
I don't know how this appalling organisation can be called to account, but PLEASE don't use them. Go to the local council, if you know it, of the place you were born. They even bothered to send a personal reply when I thanked them for their excellent service.

They completely ignored my demand for a refund, only pointing out that postage overseas was going to take longer. The certificate was going to Scotland, still part of the UK as I write, and with no sea to go over!