jeanf223

Jean F.

NOrthTexas

Contributor Level

Total Points
166

2 Reviews by Jean

11/24/21
Verified purchase

I tried to order items for Christmas from Neiman Marcus online. It started off hopeful – then turned into a challenge quickly. First, the banner at the top of the website is wrong. There is NO free shipping. Second, when shipping items to multiple addresses, the page keeps reverting to the sender's address, causing you to have to re-select the actual address (you JUST entered)…. Again and again (especially for multiple recipients.) I had ten items going to 8 locations. This turned into a tedious back and forth task double checking and correcting addresses. Then, once I was certain all the information was STILL correct…. I placed the order. Low and behold, they omitted an item on the summary (although the item count at the Order Summary charge showed 10). The online chat was slow and no real help. I called CS and they were able to confirm all ten items, but they had two of the same item going to one person. UGH! They did fix it by canceling that one item…and reordering it. BTW – my email confirmation only showed ONE ITEM! This is totally messed up! Taking my holiday business elsewhere for the remaining items I need. Lastly, this order process took nearly an hour and a half (not very efficient!) and totaled nearly $1000. Beware ordering online from NM. Might be faster to just call or visit a store!

Tip for consumers:
Shipping to multiple addresses is a challenge! Be sure to double check all the items and recipient addresses to make sure they have not defaulted to your address.

Products used:
These are all Christmas gifts. I will let you know if they are actually received, in the timeframe offered, and in good condition.

Service
Value
Shipping
Quality
5/23/21
Verified purchase

I had the WORSE experience this past Christmas. Just so everyone knows, ToM is simply a third-party shipper who purchases items out of other company's warehouses. Their return policy really isn't. Their customer service isn't either. The product descriptions are deceiving and after waiting for up to two months for your order to be shipped from China (or who knows overseas!)... they give you all of 7 days to return it (that includes shipping it back... which... do the math!) I do NOT recommend this faux store front or the substandard products they "represent" in their advertising!

Tip for consumers:
Buyer beware. The product I purchased did not reflect their description, did not perform as specified and their return policy is IMPOSSIBLE taking into account the extended shipping time it takes....that is unless you’re willing to spend just as much on rush return shipping as you did the actual product!

Products used:
None. They are still in the box....on a shelf.

Service
Value
Shipping
Returns
Quality

Jean Has Earned 7 Votes

Jean F.'s review of Touch of Modern earned 7 Very Helpful votes

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