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Jeff H.

Contributor Level

Total Points
82

1 Review by Jeff

  • Kitchen & Bath Authority

6/16/22

I find it difficult to give even a 1 star review based on the terrible customer service. A bathroom vanity was delivered via a 3rd party shipper. I followed the instructions to fully inspect the item before it left the truck. The inspection revealed a destroyed vanity, likely from being impailed by a forklift. I took a number of pictures of the damaged item and packaging then denied delivery of the item with the driver. I immediately took action to report the damaged item to KB Authority customer service and initiate a return authorization and also requesting a full refund. This happened over 6 months ago on Nov 10,2021 and regardless of numerous attempts to contact KB Authority, they fail to respond. So much for that $2,000.

Tip for consumers:
Hope you don't need to return damaged product for refund

Products used:
None

Service
Value
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Jeff Has Earned 2 Votes

Jeff H.'s review of Kitchen & Bath Authority earned 2 Very Helpful votes

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