In 2016 I purchased a brand new Regal Yacht from Liz at Grand Bay Marine. Liz was very available and customer focused thru the purchasing process. Part of our purchase agreement included 1yr dockside service. Once the boat was delivered, and during the early months of the very 1st two boating seasons the response from Liz and Grand Bay Marine changed to unresponsive and combative.
We were attempting to report things like a defective windshield (leaking water in several places), problems with the windless anchor, issues with the cabin door lock and several other small things that did not work properly on the boat. Liz quickly advised her service dept not to take our calls and that we had to speak directly to her. More than not we were advised she was not available and they would take a message.
Ultimately we had to write a letter to Regal in Florida, before the windshield issue was addressed. We later learned Regal had installed a defective Taylor Made windshield that had been identified as defective prior to the build of the boat. It was always a struggle to get Liz to address the warranty issues we experienced during the 1st two years of owning the boat.
You may ask why were we having several issues with a brand new boat - so were we! All I can say is I would never ever do business with Grand Bay Marine or buy a Regal. If you do - you will learn how the experience changes after you take delivery of the boat!