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JENNIFER H.

Contributor Level

Total Points
81

1 Review by JENNIFER

  • RentersWarehouse

6/20/22

We had a good experience up until move out. We were told we could pay extra for a deep clean and carpet cleaning to expedite our move out since they had renters waiting to get in. We still had a month on the lease, but Kristi Gregory told us that extra fee would cover what was needed. This conversation occurred during the walkthrough. We then find out we were being charged $2000 for dirty walls that they had to "repaint". We had a two year lease and upon renting, Vance, the initial agent, told us they paint after two year leases for typical upkeep. When we contacted Renters Warehouse, we were told not to contact them anymore because they are only the "messengers"- NO, they are the people who are contracted to be the business liasons and when they give shady information, people lose out. They should be ashamed of themselves. If you work with this company, get everything in writing or record conversations. Terrible business practices that their agents can mislead people and give out incorrect information. I will be sharing this with as many military families as I can so they can avoid their bait and switch tactics.

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Renters Warehouse .. – RentersWarehouse Rep

We are sorry to hear that you are disappointed with your move out, Jennifer. When we received your notice to vacate, we provided you with a move out packet with information pertaining to your move out inspection. We provided a checklist to help ensure you receive as much of your security deposit back as possible. During the move out inspection, a representative of Renters Warehouse thoroughly documents the condition of the home. The homeowner determines any and all charges that are assessed. Our dispositions manager contacted your homeowner in reference to your written dispute regarding your disposition. Upon review, the property owner feels the amounts withheld are appropriate under Florida state statutes as damages to the property and represent the cost of returning the property to move in condition less normal wear and tear with proration of costs appropriate to the length of your lease. This is the property owner’s final decision and, unfortunately, there is no further action that Renters Warehouse can take on your behalf in regards to this dispute.

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