Warning! This company will take your money and ignore your requests with customer service. I ordered a dress for a wedding from this company. Dresses for a wedding must arrive by a certain time! The company told me that because of the Corona Virus, my shipment would be late. Fine. Cancel my order! I tried FIVE different times to cancel my order and was given the run around. Today, weeks after the original order, I received a text from a burn number to tell me my dress, that I no longer need, is on the way!. Very bad service! Do not order from this company. I will be contacting the Better Business Bureau.
Dear customer.
We have known your main complaint and we are sorry to bring you all the inconvenience.
Due to the novel coronavirus, some makers were not allowed to be back to work and the delivery time was also be affected.
We are sorry for the delayed response. But we never mean to ignore your requirements. Because of the huge amount of consultations, our customer service staffs are trying our best to response to every request. We are sorry for the delayed response. Hope you could kindly understand that we will try our best to solve the problem for you.
To solve your problem, our customer service staff has sent you an email. Please remember to check your email box.
Thank you for your time and effort. Hope we can serve you better in the future.