We purchased hot air balloon rides in Vegas for a friends birthday. The vendor kept putting us off and rescheduling rides three times, unfortunately past the expiration date of the groupon. I texted groupon multimple times asking for a refund with proof of the texts sent by the vendor. Groupon does not honor cash refunds only "groupon bucks" since the groupon was past expiration. HOw this happened due to the vendor promising rides and canceling the night before three consecutive times. With numerous texts, as groupn does not allow voice conversations we were told repeatedly our case had been closed and no cash refund would be allotted. At over $700. It is a big price for no benefit.
I would encourage you not to work with groupon rather call the vendor and hopefully get a better deal from them directly. Groupon has come across as a very poor system of customer care and they have lost my business. I have not been please wiht their vendors in the past but kept having hope that a groupn vendor would be promising. This event has proven to me that groupon will not be in my future due to poor customer service and for working with poor quality vendors.