I have shopped at this store for 15 years. I had always been a satisfied customer. My most recent experience has caused me to never shop at the store again. The customer service I received from the owner was atrocious. As a business owner myself, I went back to the store to speak to the owner to share my experience, hoping that she could understand the shortcomings of the transaction. The second interaction was even worse. The owner had an attitude, only listened to me to respond, not to understand. After spending several thousand dollars in this store over 15 years I would have expected an apology at the very least.