Jennifer R.

For the site logodesignprofs.com, I wouldn't recommend this site to anyone. My experience with this business was less than unprofessional.

At the beginning, during sign up- I was asked numerous times to upscale my package to pay more. They kept saying it was ultimately up to me- but, used tactics to sway me to do so. I ultimately paid $100 more than I originally planned due to this.

Once in the process of getting a logo- I realized quickly what I was working with. I asked for a small town antique logo. I got logos back from the team that looked like a sports mascot? Once I picked the avenue I wanted to go in- the craftsmanship was dire. The kerning was off, the spacing was off, the connection in points of the design looked janky. I couldn't believe what I was looking at. I repeatedly asked for further reviews/gave feedback. THIS IS UNBELIEVABLE for a professional design team. In NO way should the customer be giving design pointers to a design team. Luckily i have some design training in my background so I'm able to tell when something is sloppily done... but honestly, ANYONE could have been able to see there were major design issues. It was plain ugly.

After contacting CS and requesting a review of my time thus far and requesting to speak to someone in management- i was told I would be contacted. I was never contacted. They said that they spoke with my design lead- but they would contact ME... never happened. At that time, I was so frustrated that I took a sabbatical for my own project. I left it lingering for some time (my error)... as when i came back (in their defense, almost 5ish months later)... they said my project had expired. I would no longer be able to get the rest of my package. They said that they would not give me a refund and would not escalate me past the project manager. They said I didn't lose anything other than time. They said I was given everything I paid for... I paid for a logo, business card, a business letterhead, envelope, and more! I got a sloppy logo.

They stated they could keep going with some of it... I don't want your business, I want MY time back. I want what you promised, quality/professional logos and craftsmanship. Not something a teenager could do in 5 minutes. Nope. Keep your money and i'll take my business elsewhere.

I am beyond frustrated with this business and will never go back and will urge anyone looking at this business to review majorly ALL other options before undertaking this one.